Guest Services Representative

3 months ago

Kansas City, United States ASM Global Full time
Job Summary:

Guest Services Representatives are responsible for delivering best-in-class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Services Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert, professional and welcoming manner.

Essential Duties:
  • Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests. Assist and accommodate guests with special needs as needed. Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world class service mindset.
  • Assist Guest Services management with retrieving lost and found property as needed.
  • Enforce all policies and procedures of the venue and attend company trainings including but not limited to: medical aids, emergency procedures, safety, customer service training throughout the year.
  • Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
  • Perform additional responsibilities as needed and directed by management.
Required Qualifications:
  • Minimum education level of: High School Diploma or its equivalency.
  • Minimum 1 year customer service-related work experience.
  • Experience demonstrating superior customer/guest service skills.
  • Positive, customer service-oriented attitude at all times.
  • Ability to speak, understand and follow directions in English.
  • Able to work in a fast-paced environment during large or high-profile events.
  • Able to maintain good business relations with all employees, guests, clients and service providers.
  • Able to interact effectively and calmly with angry or emotional guests, clients and employees.
  • Able to maintain a neat, clean and professional demeanor, grooming and dress code standards.
  • Able to move around the facility and stand or remain posted in a stationary position for extended periods of time.
  • Able to occasionally push guests in a wheelchair which requires ability to grasp, push, pull and maneuver up to 300lbs on wheels.
  • Able to work evenings, weekends and holidays as needed according to venue schedule.
Preferred Qualifications:
  • Previous work experience in a sports, entertainment, or convention facility environment.


ASM reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

TMCHR@T-Mobilecenter.com for applicants requesting a reasonable accommodation.

  • Guest Service Representative

    1 month ago

    Kansas City, Missouri, United States KMG Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at SpringHill Suites by Marriott at World's of Fun. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesRegister guests into the hotel...

  • Guest Service Representative

    4 months ago

    Kansas City, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative/ Joy Creator creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative/ Guest Service, Representative, Creator, Guest, Service, Bakery, Restaurant

  • Guest Services Representative

    1 month ago

    Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at BMW of Kansas City South. As a key member of our sales department, you will be responsible for providing exceptional guest experiences, ensuring a friendly and receptive environment, and supporting administrative functions.Key...

  • Hotel Guest Services Representative

    1 month ago

    Kansas City, Missouri, United States Hotel Lotus Stadium Full time

    Job Title: Hotel Guest Services RepresentativeAbout the Role:We are seeking a highly skilled and professional Hotel Guest Services Representative to join our team at Hotel Lotus Stadium. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing...

  • Guest Service Representative

    6 months ago

    Kansas City, United States KMG Hotels Part time

    Join the Hilton team at the Hampton Inn NEKC. Excellent wages and 90 day bonus for qualified reliable candidates. Full or part time positions available.  Great working conditions, Travel discounts at all Hilton Hotels.  Looking for people pleasing team membersJob responsibilities include guest service, reservation processing, cash handling, and answering...

  • Event Staff

    4 weeks ago

    Kansas City, Kansas, United States The National Association for Stock Car Auto Racing (NASCAR) Full time

    Job Summary: We are seeking a Guest Services Representative to join our team at Kansas Speedway. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive experience for all who visit our track.Key Responsibilities:Interact with guests upon entry to Kansas Speedway, providing a...

  • Guest Services Representative

    4 weeks ago

    Kansas City, Missouri, United States Children's Mercy Hospitals and Clinics Full time

    Job SummaryWe are seeking a skilled Guest Services Specialist to join our team at Children's Mercy Hospitals and Clinics. As a key member of our Guest Services team, you will be responsible for creating a welcoming environment for our patients and families, providing exceptional customer service, and advocating for their needs.Key ResponsibilitiesComplete...

  • Part Time Guest Service Representative

    4 weeks ago

    Kansas City, Missouri, United States Hendrick Automotive Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Hendrick Lexus North (Kansas City). As a key member of our sales department, you will be responsible for ensuring a welcoming and efficient experience for our guests.Key ResponsibilitiesProvide exceptional customer service and support to guests,...

  • Guest Services Representative Event Staff

    5 months ago

    Kansas City, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. KANSAS SPEEDWAY Kansas Speedway, which opened in 2001, is located in the heart of the Midwest in Kansas City, Kansas. With easy access to major highways, along with the Hollywood Casino at...

  • Guest Services Representative Event Staff

    6 months ago

    Kansas City, United States NASCAR Full time

    KANSAS SPEEDWAY Kansas Speedway, which opened in 2001, is located in the heart of the Midwest in Kansas City, Kansas. With easy access to major highways, along with the Hollywood Casino at Kansas Speedway, restaurants, shopping and other entertainment, Kansas Speedway has easily become a destination for fans. The track hosts two NASCAR Cup Series races, the...

  • Representative, Guest Services

    2 weeks ago

    Michigan City, United States Simon Property Group Full time

    This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simons interaction with i Guest Service, Guest, Representative, Customer Service, Program

  • Part Time Guest Service Representative

    4 weeks ago

    Kansas City, Missouri, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Part Time Guest Service Representative to join our team at Hendrick Lexus North in Kansas City, Missouri. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests, providing administrative support, and maintaining accurate...

  • Hotel Guest Services Representative

    4 weeks ago

    Kansas City, Missouri, United States Hilton Hotels & Resorts Full time

    Key Responsibilities:As a Front Desk Clerk at Hilton Hotels & Resorts, you will be responsible for assisting Guest Service Agents in checking in and checking out guests. This role is crucial in delivering outstanding guest service and financial profitability.Specifically, you will:Assist Guest Service Agents with guest check-in and check-out...

  • Guest Service Agent

    6 months ago

    Kansas City, United States KMG Hotels Full time

    SpringHill Suites by Marriott at World's of Fun offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.Our Guest Service Representative ensures guest satisfaction and...

  • Guest Services Team Lead

    4 weeks ago

    Kansas City, Missouri, United States Pilot Company Full time

    Job Title: Guest Services Team LeadJob Summary:At Pilot Company, we are seeking a highly motivated and customer-focused Guest Services Team Lead to join our team. As a Guest Services Team Lead, you will be responsible for supervising employees and general operations of the store, ensuring excellent customer service and a positive guest experience.Key...

  • Hotel Guest Services Representative

    4 weeks ago

    Park City, Utah, United States HYATT Hotels Full time

    Hotel Guest Services RepresentativeThe Grand Hyatt Deer Valley Hotel is a premier destination for guests seeking an exceptional hospitality experience. As a Hotel Guest Services Representative, you will play a vital role in creating a warm and welcoming atmosphere for our guests. Your primary responsibility will be to safely and efficiently relocate guest...

  • Guest Services Representative

    3 months ago

    Salt Lake City, United States HMG Plus Inc Full time

    About The Client Our client is a global Law Firm based in Salt lake City, Utah. As one of the worlds leading law firms, they serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high stakes litigation and trials; and government,...

  • Customer Service Representative

    1 month ago

    Kansas City, Missouri, United States KMG Hotels Full time

    Customer Service RepresentativeAt KMG Hotels, we're seeking a skilled Customer Service Representative to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Provide top-notch customer service to guestsProcess reservations and manage...

  • Guest Services Representative

    3 months ago

    Ocean City, United States Zealandia Holding Co. Full time

    Job DetailsJob Location Coconut Malorie Resort - Ocean City, MD Position Type Full Time Job Category Hospitality - Hotel Description Latour Hotels and Resorts, Inc, is now hiring for a full-time Guest Service Representative for our Coconut Malorie Resort location in Ocean City, MD! LHR offers an excellent benefits package including medical, dental, vision,...

  • Guest Services Representative

    1 month ago

    salt lake city, United States HMG Plus Full time

    About The Client Our client is a global Law Firm based in Salt lake City, Utah. As one of the world’s leading law firms, they serve a broad range of clients with market-leading practices in private equity, M&A and other complex corporate transactions; investment fund formation and management; restructurings; high stakes litigation and trials; and...