Guest Services Representative

1 week ago


Kansas City, Missouri, United States Holiday Inn Kansas City Downtown Full time
Guest Services Representative Job Overview

We are in search of a committed guest services representative to become a part of our front desk team. In this role, you will be instrumental in providing an outstanding experience for our visitors. If you possess a strong enthusiasm for hospitality and outstanding communication abilities, we encourage you to consider this opportunity.

Compensation:

$15 - $18 per hour

Key Responsibilities:
  • Collaborate with housekeeping personnel to ensure that accommodations are ready for arriving guests
  • Greet and assist patrons during the check-in and check-out procedures, issue keycards, and process payment transactions
  • Resolve guest inquiries and issues in a courteous and professional manner
  • Maintain precise guest records and oversee account details
  • Respond to questions via phone and in-person regarding bookings, services, pricing, and special requests
Required Qualifications:
  • High school diploma, GED, or equivalent
  • Prior experience in the hospitality sector is advantageous
  • Capability to manage phone communications and challenging situations effectively
  • Excellent interpersonal and customer service skills
  • Familiarity with Microsoft Office and reservation management systems
About Holiday Inn Kansas City Downtown

Welcome to our establishment in Kansas City Downtown, where comfort and elegance converge. Ideally situated near local attractions and the business hub, our hotel provides a distinctive lodging experience. Guests can take advantage of modern conveniences, complimentary internet access, and a state-of-the-art fitness facility. Join our team and contribute to delivering exceptional hospitality to our guests.



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