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Guest Services Representative

2 months ago

Kansas City, Missouri, United States Marquee Hospitality Full time

Marquee Hospitality is seeking a dedicated and service-oriented Guest Services Representative to join our team

In this role, you will be the first point of contact for our valued guests, ensuring their experience with us is exceptional from check-in to departure. You'll play a vital role in creating a welcoming and memorable atmosphere for every visitor.

Responsibilities:
  • Warmly greet guests, efficiently process registrations, and gather essential information to ensure a smooth check-in experience.
  • Proactively identify guest needs and provide comprehensive information about our hotel services, amenities, and local attractions. Respond promptly and courteously to all guest requests.
  • Manage incoming reservations with professionalism, accurately inputting details into our reservation system and updating records as needed.
Essential Skills:
  • A genuine passion for delivering exceptional customer service and exceeding guest expectations.
  • Strong communication and interpersonal skills, enabling you to build rapport with guests from diverse backgrounds.
  • Excellent organizational and time management abilities to handle multiple tasks efficiently in a fast-paced environment.
  • Proficiency in using computer systems and reservation software.
Benefits of Joining Marquee Hospitality:

We offer a rewarding work environment with opportunities for growth and development. As part of our team, you'll enjoy:

  • Competitive compensation and benefits package.
  • Opportunities for professional advancement within the hospitality industry.
  • A supportive and collaborative team culture.