Guest Services Representative

2 weeks ago


Kansas City, Missouri, United States Worlds of Fun Full time

Guest Services Representative

Join a distinguished team of customer service experts dedicated to fulfilling our mission of creating joyful experiences. This role offers a competitive pay rate of $15/hr.

As a vital member of our Guest Services team, you will play a key role in crafting unforgettable memories for our visitors. Our representatives facilitate communication with guests and assist potential visitors through various channels.

We offer flexible hours suitable for anyone seeking a rewarding part-time position. Our team members embody our core values of Courtesy, Service, Cleanliness, Safety, and Integrity, while promoting diversity, equity, and inclusion. Our objective is to ensure a safe and welcoming environment, enhancing the entertainment experience.

Key Responsibilities:

  • Address and resolve guest inquiries and complaints effectively.
  • Assist guests with lost items and reunite lost parties.
  • Communicate admission policies and distribute relevant materials.
  • Handle cash transactions accurately and maintain financial records.
  • Cross-train in various guest service roles to enhance versatility.
  • Maintain confidentiality of sensitive information and respond to guest emails professionally.
  • Manage incoming calls, providing information about our services and events.
  • Process ticket orders efficiently and ensure accurate delivery.
  • Maintain equipment and resolve any operational issues promptly.
  • Ensure cleanliness and safety in your work area, adhering to safety guidelines.

Qualifications:

  • Availability to work evenings, weekends, and holidays as needed.
  • Ability to pass a mandatory drug test in accordance with company policy.
  • Successful completion of a background check for candidates over 18 years old.

We are looking for enthusiastic individuals who are committed to providing exceptional service and creating memorable experiences for our guests.



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