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Guest Services Representative

2 months ago

Kansas City, Missouri, United States Hyatt Regency London Full time

Guest Services Representative

Overview

The Guest Services Representative is responsible for providing exceptional service to guests, managing check-in and check-out processes, issuing room keys, and addressing inquiries and requests in accordance with established policies and regulations.

Key Responsibilities

  1. Facilitate guest check-ins and room assignments while adhering to the hotel's pricing structures and promotional strategies.
  2. Handle special requests from guests whenever feasible.
  3. Process payments during check-in/check-out while ensuring compliance with cash handling and credit card processing protocols.
  4. Respond to guest inquiries regarding hotel amenities, events, local attractions, and directions.
  5. Assist guests with various needs, including check cashing, safety deposit boxes, additional room keys, and transportation arrangements.
  6. In instances where necessary, escort guests in a courteous and professional manner, ensuring adherence to brand standards.
  7. Pre-register guests, manage reservations, and cancel bookings as per established guidelines.
  8. Engage in special projects and additional responsibilities as assigned, and participate in committees as needed.

Qualifications

Education and Experience:

A high school diploma or equivalent experience is required.

Benefits

Comprehensive benefits package available for full-time employees, including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance (both Long-Term and Short-Term)
  • Supplemental Life Insurance options
  • Identity Theft Protection
  • Exclusive hotel discounts

*Please note that this position may be managed by a third-party company responsible for employment benefits and obligations.*