Guest Services Specialist
2 weeks ago
Employment Policy: The Kalispel Tribe of Indians is committed to equal employment opportunities. In accordance with federal regulations, the Tribe prioritizes hiring qualified individuals in the following order: 1) Kalispel Tribal Members; 2) Descendants or Spouses of enrolled Kalispel Tribal Members; 3) Enrolled members of other Indian Tribes; 4) All other candidates. Employment is at-will, meaning it can be terminated at any time, with or without cause or notice.
Workplace Standards: The Kalispel Tribe of Indians maintains a drug-free environment. All candidates will undergo drug testing upon hiring and may be subject to random testing during their employment. Background checks may also be conducted.
Core Values:
We strive to create memorable experiences for our guests. Our guiding principles include:
- Exceptional Service: Delivering Kalispel hospitality with a welcoming smile.
- Commitment to Excellence: Taking pride in our work and anticipating guest needs.
- Inclusivity: Ensuring every guest feels respected and valued.
Key Responsibilities:
- Provide comprehensive information to guests on various topics.
- Assist guests and colleagues with requests to enhance the overall experience.
- Maintain high standards of guest satisfaction.
Essential Duties:
- Adhere to the internal controls and policies of the Kalispel Tribe of Indians.
- Arrive on time to ensure seamless shift transitions.
- Possess in-depth knowledge of the resort's services and amenities.
- Deliver anticipatory service with genuine interest in guest needs.
- Provide personalized recommendations for local attractions and services.
- Maintain a positive demeanor and professional appearance at all times.
- Handle guest requests promptly and efficiently.
- Collaborate with other departments to ensure a cohesive service experience.
Qualifications:
- High school diploma or GED required.
- Minimum of two years of experience in hotel front office or one year in a concierge role.
- Familiarity with four-star or four-diamond hotel standards preferred.
Skills Required:
- Proficient in Microsoft Office and other relevant software.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and maintain organization.
- Friendly and approachable demeanor.
Physical Requirements:
- Ability to lift and move objects weighing up to 50 pounds.
- Frequent verbal communication and interaction with guests.
- Capability to stand for extended periods and navigate the workplace effectively.
Work Environment: The role may involve exposure to various environmental conditions, including smoke and moderate noise levels. Reasonable accommodations will be made for individuals with disabilities.
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