Guest Services Specialist

2 weeks ago


Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time
Job Overview

Employment Policy: The Kalispel Tribe of Indians is committed to equal employment opportunities. In accordance with federal regulations, the Tribe prioritizes hiring qualified individuals in the following order: 1) Kalispel Tribal Members; 2) Descendants or Spouses of enrolled Kalispel Tribal Members; 3) Enrolled members of other Indian Tribes; 4) All other candidates. Employment is at-will, meaning it can be terminated at any time, with or without cause or notice.

Workplace Standards: The Kalispel Tribe of Indians maintains a drug-free environment. All candidates will undergo drug testing upon hiring and may be subject to random testing during their employment. Background checks may also be conducted.

Core Values:
We strive to create memorable experiences for our guests. Our guiding principles include:

  • Exceptional Service: Delivering Kalispel hospitality with a welcoming smile.
  • Commitment to Excellence: Taking pride in our work and anticipating guest needs.
  • Inclusivity: Ensuring every guest feels respected and valued.

Key Responsibilities:

  • Provide comprehensive information to guests on various topics.
  • Assist guests and colleagues with requests to enhance the overall experience.
  • Maintain high standards of guest satisfaction.

Essential Duties:

  • Adhere to the internal controls and policies of the Kalispel Tribe of Indians.
  • Arrive on time to ensure seamless shift transitions.
  • Possess in-depth knowledge of the resort's services and amenities.
  • Deliver anticipatory service with genuine interest in guest needs.
  • Provide personalized recommendations for local attractions and services.
  • Maintain a positive demeanor and professional appearance at all times.
  • Handle guest requests promptly and efficiently.
  • Collaborate with other departments to ensure a cohesive service experience.

Qualifications:

  • High school diploma or GED required.
  • Minimum of two years of experience in hotel front office or one year in a concierge role.
  • Familiarity with four-star or four-diamond hotel standards preferred.

Skills Required:

  • Proficient in Microsoft Office and other relevant software.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and maintain organization.
  • Friendly and approachable demeanor.

Physical Requirements:

  • Ability to lift and move objects weighing up to 50 pounds.
  • Frequent verbal communication and interaction with guests.
  • Capability to stand for extended periods and navigate the workplace effectively.

Work Environment: The role may involve exposure to various environmental conditions, including smoke and moderate noise levels. Reasonable accommodations will be made for individuals with disabilities.



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