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Product Support Specialist II

2 months ago

Austin, United States Dover Corporation Full time

**Product Support Specialist II**

**Location:** Austin, TX, US, 78728 Primary service stakeholder for New Product Development and sustaining efforts. Primary responsibilities include

+ Identify new product dependencies and system integration requirements.

+ The creation and execution of beta test plans during the field test phase.

+ Overseeing the installation of beta test products at customer site locations.

+ Evaluating Authorized Service Organization technical capabilities, and reporting findings to Regional Service Management team.

+ Providing regular updates and reports on test findings and identified field issues.

+ Issue test completion reports, summarizing finding and offering recommendations regarding production enablement readiness. + Create service and support documentation for training requirements.

+ Create scope of work documentation for warranty and service projects.

+ Create draft service memos and communications.

+ Create trip summary reports for field visits, and regular project and activity reports.

* At least two years experience as a Product Integration Engineer I, or similar work experience in a related field.

* Bachelors or higher degree in a technical, engineering or related field preferred, or an equivalent combination of experience and education.

* Up to 40% travel requirement. Must be able to travel with short notice.

* Must possess a valid passport or be legally able to travel outside of the US. Some international travel may be required.

* Must possess a valid drivers license and be legally able to drive.

* Must satisfy credit worthiness requirements to obtain a company-delegated expense card.

* Fluent English language skills, both verbal and written.

* Self-starter/self-motivated, manages own schedule in manner which yields best results

* Able to work in a high-paced and dynamic team environment. Resourceful.

* Excellent problem solver, with deductive reasoning and troubleshooting skills.

* Ability to effectively comprehend, analyze and present technical data.

* Ability to plan travel efficiently in terms of time and costs.