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Product Support Specialist

3 months ago

Austin, Texas, United States ETC (Electronic Transaction Consultants) Full time

Are you a techie but love to build strong relationships with customers? Are you a customer-focused, high energy & personable individual? Would you like to work with some of the best people in the Austin area? If you answered yes, we'd love to hear from you

ETC is looking for a Product Support Specialist in our Austin Office The ideal candidate will have experience with both automated moving lights & Console knowledge, proven problem-solving skills & judgment, and a good communicator - both written and spoken. Ability to travel is a must. SAP knowledge a plus.

ETC is a proud pioneer in high power LED automated lighting & lighting fixtures, and producer of industry preferred lighting controllers for live event & concert touring applications. If you want to work in a refreshing work environment, enjoy having fun & making money - is the right place for you

We offer excellent benefits, competitive wages, and a dynamic & casual environment.

Representative Responsibilities:
• Answering telephone support lines to assist customers regarding specific product line(s).
• Analyzes problems with non-functioning or malfunctioning electro/mechanical equipment of software to identify problem areas and recommends corrective actions.
• Provides pre-sale and post-sale support of company products.
• Provides technical support in sales presentations, product demonstration, installation and troubleshooting of product lines.
• Responsible for initiating and maintaining contact and providing overall support to the dealer network and end users regarding performance of the assigned product line.
• Maintains a database of all product failures so that recommendations and design issues can be reported to engineering.
• Works closely with engineering in communicating new software revisions to customer database.
• Other tasks as assigned

Minimum Qualifications:
• Bachelor's Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
• 0-3 years of job-related experience
• Minimum 2 years of real-world programming and lighting design experience in Hog Control preferred.
• Knowledge of technical theatre and/or knowledge of electronics and/or electrical theories or practices
• Strong communication, organizational, problem solving and interpersonal skills
• Computer skills
• Customer service skills
• Able to drive automobile and have an acceptable driving record
• Able to think quickly, creatively, objectively and decisively
• Able to work well under pressure and defuse volatile situations
• Able to work well independently