Branch Customer Relations Specialist II
2 weeks ago
Join a well-established organization dedicated to fostering long-lasting relationships and community service. We are seeking a passionate individual who thrives on helping others and values meaningful connections.
What We Seek in a Branch Associate II:
- A collaborative team player with strong peer leadership capabilities.
- A commitment to exceptional customer service and relationship building.
- Outstanding communication skills and active listening to effectively address member needs.
Benefits of Joining Us as a Branch Associate II:
- Comprehensive training and ongoing coaching to enhance your skills.
- A fulfilling role where you can make a difference in the lives of members and colleagues.
- Full benefits package, weekends off, paid holidays, retirement plan, and a resume-enhancing position.
- Unlimited coffee and enjoyable team gatherings.
Key Responsibilities of a Branch Associate II:
- Assist in onboarding new team members and provide support as needed.
- Deliver an exceptional experience for members in the branch and via phone.
- Engage new members in financial products and services through a needs-based approach.
- Facilitate the opening of new accounts and various financial products.
- Process routine member transactions efficiently.
- Manage member account updates and maintenance.
- Resolve member inquiries through various communication channels.
- Participate in community volunteer initiatives.
- Ensure the branch operates smoothly by following opening and closing procedures.
- Identify additional member needs and refer them to appropriate specialists.
- Maintain a welcoming and professional branch environment.
- Adhere to security protocols to ensure a safe workplace.
Qualifications Required for a Branch Associate II:
- Strong relationship-building skills, verbal communication, attention to detail, cash handling experience, and tech-savviness.
- Minimum of one year in a member services or similar role.
- High School Diploma or GED.
Preferred Qualifications:
- Bilingual in Spanish and English.
Your information will be kept confidential in accordance with EEO guidelines.
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