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Technical Support Specialist II
2 months ago
Job Posting Title:
Technical Analyst II----
Hiring Department:
University of Texas at Austin----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Non-Exempt----
Job Overview:
The Office of Information Technology at the University of Texas at Austin is seeking a Technical Analyst II. This role requires the ability to work flexible hours, including nights and weekends, as necessary. The candidate must be available for on-call support as assigned.
Role Purpose:
Under the direct supervision of the IT Operations Manager, the Technical Analyst II is responsible for the installation, configuration, maintenance, and support of IT systems that align with the operational needs of the University. This position serves as a primary technical resource for addressing end-user desktop incidents and requests, ensuring timely communication with senior support personnel for more complex issues.
Key Responsibilities:
- Deliver advanced desktop support and technical assistance, utilizing strong interpersonal skills to assist faculty, staff, and medical providers in resolving hardware and software issues.
- Install, troubleshoot, and repair hardware and software in accordance with established standards, including applications, drivers, computers, and AV components.
- Analyze and provide hands-on support for moderate to advanced technical inquiries, coordinating with relevant technical areas or vendors as needed.
- Support clinical software and hardware managed by the Customer Success Team, collaborating with Clinical Engineers to resolve issues.
- Foster productive relationships with internal customers through effective communication and problem-solving.
- Document each incident or request meticulously, escalating complex issues to higher-level support when necessary.
- Conduct preventative maintenance and provide training to users on technology.
- Oversee front-line support for Audio/Visual equipment, identifying and documenting faults within complex systems.
- Mentor junior staff and contribute to the development of team processes and technology practices.
- Recommend improvements for the implementation and support of desktop equipment and software.
- Administer and monitor the performance of assigned technologies, performing necessary maintenance and upgrades.
- Maintain confidentiality regarding patient care and employee information.
- Perform additional duties as required to achieve organizational objectives.
Qualifications:
Required: High School Diploma/GED with 2 years of relevant experience, or an Associate's Degree in a Computer Science-related field with one year of experience. Basic certification in A+ and Microsoft Products is necessary, along with a working knowledge of network protocols and operating systems.
Preferred: CompTIA A+ and Network+ certifications, Apple Certified Support Professional, and a Bachelor's Degree in Computer Science, Information Systems, or a healthcare-related field.
Salary:
$52,000 + depending on qualifications.
Working Conditions:
- May work in various weather conditions.
- Standard office conditions may apply.
- May involve exposure to chemicals and mechanical hazards.
- Repetitive use of a keyboard and manual dexterity required.
- Occasional weekend, overtime, and evening work may be necessary.
- Fieldwork may be required as necessary.
Application Materials:
- Resume/CV
- Three work references with contact information; at least one reference should be from a supervisor.
- Letter of interest.
Equal Opportunity Employer:
The University of Texas at Austin is committed to a policy of equal opportunity and does not discriminate based on race, color, national origin, age, marital status, sex, sexual orientation, gender identity, disability, religion, or veteran status in employment and educational programs.
