Front Desk Associate

2 months ago

Charlottesville, United States LTD Hospitality Full time
If you are looking for an exciting career with unlimited opportunities to thrive within LTD's growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate.

** $100 SIGN ON BONUS **The ideal candidate for this position has strong attention to detail, excellent recall and follow up, and is able to multitask while maintaining a smile If you possess a positive, problem-solving attitude and a constant pursuit to be better... this is the perfect position for you

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

  • Provide the highest quality of service to the customer at all times.
  • Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.
  • Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
  • Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
  • Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.
  • Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
  • Receive and transmit mail, phone, and written messages for guests.
  • Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
  • Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.
  • Keep the Front Desk area neat, clean, and free of safety hazards.
  • Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
  • Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.
  • Responsible for proper telephone etiquette.
  • Develop a thorough knowledge of Emergency procedures.
  • Other duties as assigned by the supervisor
Required Knowledge, Skills and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.
  • Has a sincere desire to exceed guest expectations
  • Must have exceptional oral and written communication skills
  • Must be dependable
  • Must have computer proficiency
  • Must have a minimum of a high school diploma or equivalent
  • Must be able to work weekends and holidays
LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD's core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits:
  • Medical, Dental, Vision & 401 (k) with company match
  • Voluntary Short Term
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More


For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status

Our newly built extended-stay, full-service hotel is ready to be your home-away-from-home.

Located just minutes away from University of Virginia, Charlottesville Albemarle Airport (CHO) , and Monticello, the historic home of Thomas Jefferson.

Experience the comfort of your new space with our fully equipped kitchens and spacious suites.

We have the value and quality you're looking for with free daily breakfast, indoor pool and fitness center, as well as free WiFi throughout the hotel

Host your private meeting or event in our flexible meeting room space, or join us for complimentary light meals & refreshments in our lobby lounge Monday through Wednesday.

  • Front Desk Associate

    3 weeks ago

    Charlottesville, Virginia, United States LTD Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, handling front desk operations, and maintaining a high level of customer satisfaction.Key ResponsibilitiesProvide exceptional...

  • Front Desk Associate

    1 week ago

    Charlottesville, Virginia, United States PF Miami Developers LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a welcoming and judgement-free experience in our clubs.Key ResponsibilitiesProvide superior...

  • Front Desk Associate

    1 month ago

    Charlottesville, Virginia, United States Staybridge Suites Charlottesville Airport Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Staybridge Suites Charlottesville Airport. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining the highest standards of...

  • Front Desk Associate

    1 week ago

    Charlottesville, Virginia, United States Grand Fitness Mgmt, LLC Full time

    Job OverviewGrand Fitness Partners is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.Key Responsibilities:Provide a superior level of customer service to members, prospective...

  • Front Desk Sales Associate

    6 days ago

    Charlottesville, Virginia, United States Massage Envy Full time

    Job Title: Front Desk Sales AssociateAbout the Role: We are seeking a highly motivated and results-driven Front Desk Sales Associate to join our team at Massage Envy. As a Front Desk Sales Associate, you will be responsible for driving membership sales and member retention, creating a great customer experience, and building ongoing relationships with our...

  • Front Desk Associate

    3 weeks ago

    Charlottesville, Virginia, United States LTD Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and register guests, provide...

  • Front Desk Sales Associate

    5 months ago

    Charlottesville, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Charlottesville, VA.PCRK Group has full-time and part-time positions available for an entry level sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail...

  • Front Desk Associate

    1 month ago

    Charlottesville, Virginia, United States Donohoe Construction Company Full time

    Job Title: Front Desk ClerkJob Summary:We are seeking a highly skilled and experienced Front Desk Clerk to join our team at Donohoe Construction Company. As a Front Desk Clerk, you will be responsible for providing exceptional guest services and ensuring a positive experience for our clients.Key Responsibilities:Check guests in and out of the hotel according...

  • Front Desk Sales Associate

    2 weeks ago

    Charlottesville, Virginia, United States Massage Envy Full time

    Job Title: Front Desk Sales AssociateAt Massage Envy, we're committed to helping our clients feel their best. As a Front Desk Sales Associate, you'll play a key role in driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Drive membership sales and member retention through effective communication and...

  • Front Desk Sales Associate

    5 months ago

    Charlottesville, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Charlottesville, VA. PCRK Group has full-time and part-time positions available for an entry level sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail...

  • Overnight Front Desk Associate

    1 month ago

    Charlottesville, Virginia, United States PF Miami Developers LLC Full time

    Job Title: Overnight Front DeskAt Grand Fitness Partners, we're passionate about providing a high-quality fitness experience in a welcoming, non-intimidating environment. As an Overnight Front Desk Associate, you'll play a vital role in ensuring our members feel welcome and supported in their fitness journeys.Key Responsibilities:Provide exceptional customer...

  • Pet Paradise Resort Front Desk Associate

    1 month ago

    Charlottesville, Virginia, United States Pet Paradise Resort Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Pet Paradise Resort. As a Front Desk Associate, you will be the first point of contact for our guests and their pets, providing a warm and welcoming experience that sets the tone for their stay with us.Key ResponsibilitiesWelcoming and checking in...

  • Front Desk Associate

    1 month ago

    Charlottesville, Virginia, United States Donohoe Construction Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Clerk to join our team at Donohoe Hospitality Services. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a positive experience for our guests.Key Responsibilities1. Check guests in and out of the hotel according to hotel and/or brand...

  • Overnight Front Desk Associate

    1 week ago

    Charlottesville, Virginia, United States PF Miami Developers LLC Full time

    Job SummaryPF Miami Developers LLC is seeking a highly motivated and customer-focused Overnight Front Desk Associate to join our team. As a Front Desk Sales Associate, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional "Judgement Free" experience.Key...

  • Front Desk Supervisor

    5 months ago

    Charlottesville, United States Crestline Hotels & Resorts Full time

    ** Front Desk Supervisor** ** Front Desk Supervisor** **Overview** The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving...

  • Front Desk Supervisor

    3 weeks ago

    Charlottesville, Virginia, United States Donohoe Companies Full time

    Job Title: Front Desk SupervisorDonohoe Companies is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guests receive exceptional service and that the hotel runs smoothly.Key Responsibilities:Supervise...

  • Front Desk Manager

    2 weeks ago

    Charlottesville, Virginia, United States Donohoe Companies Full time

    Job Title: Front Desk SupervisorAt Donohoe Companies, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. This is a key role that requires strong leadership and communication skills to oversee the Front Desk operations and ensure exceptional guest service.Key Responsibilities:Supervise and coordinate the activities of the...

  • Front Desk Associate

    2 months ago

    Charlottesville, Virginia, United States LTD Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Services: Greet and register guests, provide...

  • Pet Paradise Resort Front Desk Associate

    2 weeks ago

    Charlottesville, Virginia, United States Pet Paradise Resort Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Pet Paradise Resort. As a Front Desk Associate, you will be the first point of contact for our guests and their pets, providing a warm and welcoming experience that sets the tone for their stay with us.Key ResponsibilitiesWelcoming and checking in...

  • Front Desk Manager

    4 weeks ago

    Charlottesville, Virginia, United States Donohoe Companies Full time

    Front Desk Supervisor Job DescriptionAt Donohoe Companies, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and maintaining the highest standards of productivity...