Current jobs related to Customer Operations Success Specialist - Silver Spring - Xometry

  • Customer Success Manager

    2 days ago

    Silver Spring, United States Monumental Markets Full time

    Monumental Markets is seeking a Customer Success Manager to lead the successful onboarding of all new Open-Door Market and Coffee/Pantry clientele. Reporting to the Director of Business Development, this role is responsible for providing a best-in-class new client experience through proper client onboarding and post-opening account management, while also...

  • Customer Success Associate

    4 weeks ago

    Silver Spring, United States Future Full time

    Job DescriptionJob DescriptionFuture is building the most rewarding way to pay in the sustainable economy, incentivizing consumers to make climate-friendly purchases and supporting the shift towards a low-carbon future. Future launched the award-winning FutureCard Visa® Debit Card, offering 5%+ cashback at 50,000 businesses across the U.S. Every day, we...

  • Customer Experience Specialist

    3 months ago

    Silver Spring, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Client Success Specialist

    7 days ago

    Silver Spring, Maryland, United States Future Full time

    Position OverviewFuture is dedicated to creating a rewarding payment solution within the sustainable economy, encouraging consumers to make environmentally conscious purchases and facilitating the transition to a low-carbon future. We have introduced the innovative FutureCard Visa Debit Card, which provides over 5% cashback at numerous retailers across the...

  • Intelligence Operations Specialist

    4 days ago

    Silver Spring, United States National Oceanic And Atmospheric Administration Full time

    As an Intelligence Operations Specialist, you will perform the following duties: Serve as a Senior Intelligence Specialist for Internal Risk (Insider Threat) Mitigation. Promote optimal organizational performance and the strategic management of intelligence programs, including all-source information review, research, and reduction to identify...

  • Customer Support Specialist

    2 days ago

    Silver Spring, Maryland, United States Euronet Worldwide, Inc. Full time

    Position OverviewEuronet Worldwide, Inc. is actively seeking a committed and client-oriented Customer Support Specialist. In this pivotal role, you will be instrumental in delivering outstanding service to our clientele and ensuring their overall satisfaction.Your responsibilities will encompass addressing client inquiries and resolving challenges associated...

  • Customer Engagement Specialist

    7 days ago

    Silver Spring, Maryland, United States Maverick Marketing Full time

    Job OverviewMaverick Marketing is at the forefront of delivering exceptional client experiences through innovative products and solutions. We are currently seeking a motivated and enthusiastic individual to fill the role of Client Support Representative. This position is crucial in enhancing the visibility of our company and its offerings while ensuring...

  • Authorization Coordinator

    2 days ago

    Silver Spring, Maryland, United States Specialist Office Full time

    Job OverviewWe are seeking a dedicated Prior Authorization Specialist to manage pre-authorization processes within our specialty practice.Key ResponsibilitiesPatient Management: Facilitate patient check-ins and ensure a smooth flow of operations.Authorization Processes: Obtain necessary pre-authorizations from various insurance providers.Insurance...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Silver Spring, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    1 month ago

    Silver Spring, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Support Specialist

    2 days ago

    Silver Spring, Maryland, United States Euronet Worldwide, Inc. Full time

    Position OverviewEuronet Worldwide, Inc. is actively seeking a committed and client-oriented Customer Support Specialist. In this pivotal role, you will be essential in delivering outstanding service to our clientele and ensuring their overall satisfaction.Your responsibilities will include addressing client inquiries and resolving issues related to ATM...

  • Bilingual Customer Service Specialist

    1 week ago

    Silver Spring, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    7 days ago

    Silver Spring, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Service Specialist

    2 hours ago

    Silver Spring, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Bilingual Customer Support Specialist

    7 days ago

    Silver Spring, Maryland, United States TEKsystems Full time

    *REMOTE Customer Support Specialist* Fully Remote but must be local to Fulton, MD area for equipment pick up *Overview:* TEKsystems is seeking candidates for remote positions within a prominent organization in the Healthcare industry. In this role, you will enhance customer satisfaction and loyalty by delivering accurate, consistent, timely, and meaningful...

  • Customer Care Associate

    2 days ago

    Silver Spring, Maryland, United States Maverick Marketing Full time

    Join Our Team as a Full-Time Entry-Level Client Relations Specialist:Maverick Marketing is a progressive business management firm that prioritizes the well-being of our team members. We are committed to fostering an inclusive workplace, welcoming individuals from diverse backgrounds. This rich variety within our Client Relations Specialist team enhances our...

  • Customer Success Representative

    2 months ago

    Spring, United States Eldridge Roofing & Solar Full time

    Job DescriptionJob DescriptionSalary: 40k - 55k per year!!Customer Success Representative!!This is not a "JOB" posting. It's the start of Something that will make you realize there is more to life than the 9-5 corporate American Hustle. Your wisdom and experience are as valuable as your education. We are searching for someone ready to invest their...

  • Property Leasing Specialist

    7 days ago

    Silver Spring, Maryland, United States The Donaldson Group Full time

    Position: Property Leasing Specialist Job Id: 802 # of Openings: 1 Full-time Salary: $ per hour Are you driven by customer satisfaction, results-oriented, and enthusiastic about assisting individuals? Do you excel in a dynamic work environment? If so, The Donaldson Group, a prominent name in the multi-family property management sector, invites you to...

  • Property Leasing Specialist

    7 days ago

    Silver Spring, Maryland, United States The Donaldson Group Full time

    Position: Property Leasing Specialist Location: Silver Spring, MD Job Id: 802 # of Openings: 1Employment Type: Full-timeSalary: Competitive hourly rateAre you driven by a passion for customer satisfaction and achieving targets? Do you excel in dynamic environments? If so, The Donaldson Group, a prominent name in the multi-family housing sector, invites you...

  • AV Meeting Production Specialist

    2 weeks ago

    Silver Spring, United States IMPYRIAN Full time

    Job DescriptionJob DescriptionCompany Overview: At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful...

Customer Operations Success Specialist

2 months ago

Silver Spring, United States Xometry Full time

As a Customer Operations Success Specialist at Xometry, you will play a crucial role in ensuring customer satisfaction and driving sales growth. This dynamic position combines customer service, sales, and operations responsibilities, making it ideal for a proactive and versatile individual. You will be the primary point of contact for our valued customers, creating and setting up quotes, troubleshooting issues, cross-selling items, monitoring queues, providing report updates, and collaborating with other departments. This role offers significant growth and learning opportunities, including on-the-job training and potential for career advancement. Responsibilities:

Customer Onboarding and Support:

Guide new customers through the onboarding process, ensuring a smooth transition to our technology platform.

Provide training and support to help customers maximize the value of our solutions from day one.

Serve as the primary point of contact for customer inquiries, issues, and escalations.

Sales and Relationship Management:

Develop and maintain strong relationships with key stakeholders at customer organizations.

Act as a trusted advisor, understanding their unique needs and challenges, and providing tailored solutions and support.

Identify opportunities for upselling and cross-selling additional products or services to existing customers.

Operational Excellence:

Create and set up quotes on behalf of customers, ensuring accuracy and efficiency.

Monitor customer usage and engagement metrics to identify opportunities for proactive support and intervention.

Utilize data to engage with customers in a timely manner, addressing any roadblocks to their success.

Collaboration and Reporting:

Collaborate with Customer Partner Care, Engineering, and other internal teams through proactive engagement on product and support-related issues.

Provide regular reports and updates to management on customer satisfaction, sales opportunities, and operational performance.

Work closely with the sales team to ensure high renewal rates and drive expansion of our customer base.

Continuous Improvement:

Gather customer feedback and insights to inform product development and enhancement efforts.

Advocate for customer needs internally and collaborate with cross-functional teams to drive continuous improvement of our technology solutions.

Stay up-to-date with industry trends and best practices to enhance your skills and contribute to the growth of Xometry.

Qualifications:

Bachelor’s degree in business, engineering, or a related field

3+ years experience in a customer-facing role, preferably in a technology or manufacturing environment

Strong interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels of an organization

Excellent problem-solving abilities, with a proactive and solution-oriented mindset

Ability to work independently and collaboratively in a fast-paced, dynamic environment

Familiarity with CRM systems and customer support tools preferred

Strong organizational skills and ability to prioritize multiple customer initiatives and projects

#LI-Hybrid

#J-18808-Ljbffr