Client Success Specialist

2 weeks ago


Silver Spring, Maryland, United States Future Full time
Position Overview

Future is dedicated to creating a rewarding payment solution within the sustainable economy, encouraging consumers to make environmentally conscious purchases and facilitating the transition to a low-carbon future. We have introduced the innovative FutureCard Visa Debit Card, which provides over 5% cashback at numerous retailers across the U.S.


Our mission is to empower individuals to earn more while reducing their carbon footprint. As a rapidly expanding, venture capital-backed startup, we are eager to find team members who share our passion for making a positive impact. We are currently seeking a Customer Success Associate to enhance our team.

Key Responsibilities

The Customer Success Associate will primarily address inquiries and resolve issues concerning our Members' Future checking accounts and FutureCards. This role involves being the main point of contact for our Members through various communication channels, including email, phone, and chat, while providing assistance, information, and solutions to problems. We value proactive individuals who are ready to take initiative.

Essential Qualifications

  • Exceptional communication abilities, both written and verbal.
  • Demonstrated empathy and patience when handling Member inquiries and concerns.
  • Strong problem-solving and analytical skills.
  • Excellent organizational and multitasking capabilities.
  • Familiarity with CRM systems; knowledge of Zendesk is advantageous.
  • A customer-focused approach with a commitment to delivering a superior customer experience.
  • Ability to work independently and exercise autonomy.
  • Experience in dynamic, fast-paced environments is preferred.
  • Background in Fintech or banking is beneficial, but not mandatory.

At Future, we prioritize character and experience over formal educational qualifications. We are an equal opportunity employer, committed to diversity and inclusion, and we welcome applicants from all backgrounds.



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