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Event Services Supervisor

1 month ago

Fort Worth, United States Pinnacle Live Full time
Description

Event Services Supervisor

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing overall positive experiences for our guest/client. Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Essential Functions:

  • Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live's standards.
  • Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
  • Greet guest/client before the event and provide clear instructions on how to operate equipment
  • Provide continued communication with client to ensure success of all events.
  • Follow through on all client requests and look for opportunities to enhance the client's event
  • Ensures all inventory is in good working order and in rental condition
  • Complies and enforces all Company security and safety measures
  • Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
  • Ensure any lost, stolen, or damaged equipment is immediately reported to the supervisor
  • Continually work toward updating and improving technical skills
  • Provide continued communication with the client to ensure the success of all events
  • Maintain accurate client event information in the Company's billing/event order system
  • Review invoice with the client and obtain client's signature on invoice and add-ons
  • Ensure all Company occupied areas are clean, organized, and up to Company standards
  • Perform other duties as assigned.

Education & Experience:

  • Two (2) to three (3) years prior experience in the audio-visual and/or hospitality industry.
  • Two (2) years of advanced audio and visual experience in a theatrical or live event environment.
  • Computer proficiency


Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

  • Strong technical aptitude
  • Planning ability; able to plan ahead and prioritize
  • Excellent organizations skills
  • Strong interpersonal skills
  • Strong verbal, listening, and written communication skills
  • Strong customer focus
  • Strong team player orientation

Supervisory Experience: Indirectly provide oversight to technical crew for daily activities. Provide coaching, mentoring, and directing work.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.