Supervisory Mission Support Specialist

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Atlanta Field Office, Area Port of Charlotte, NC. ?This announcement has been amended on 05/08/2024 to extend the closing date to 05/13/2024. Responsibilities This position is located at the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Office of Field Operations (OFO) in a Port of Entry of Field Office. The position is responsible for supervising mission support positions who provide services in direct support of operational programs. The position plans, directs, coordinates and supervises a staff charged with responsibility for providing and obtaining a full range of mission support services. Services provided include, but are not limited to, management analysis, personnel management, financial management, office services and systems support. This position starts at a salary of $105,569.00 (GS-13, Step 1) to $137,243.00 (GS-13, Step 10). You will serve as a supervisor to a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities. Typical duties include: Supervising a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities. Planning the work to be accomplished by your subordinates, set and adjust short-term priorities, prepare schedules for completion of the work. Providing complex administrative services, including, but not limited to, financial management, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment. Planning, directing, coordinating and supervising a staff charged with responsibility for providing and obtaining a full range of mission support services. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) You may be required to pass a background investigation. CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. Qualifications Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Making decisions and resolving problems involving interpretation of the law or unusual situations requiring interpretation and application of DHS policy. Devising new methods or procedures for accomplishing work to solve productivity problems. Coordinating with other unit supervisors and peers to establish unit objectives, goals, priorities, and deadlines, and to formulate plans to meet substantial changes in workload. Establishing and carrying out specific action plans for accomplishing short-term goals and objectives. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/17/2024. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional Information Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment. Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed. Bargaining Unit: This position is not covered under the bargaining unit. Telework may be available on a regular recurring or situational basis. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Please view the video "Protecting America 24/7" to learn more about CBP's Office of Field Operations. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.