IT Law Support Specialist

6 days ago


Charlotte, North Carolina, United States Airship Full time
Job Summary

The Airship AI support team is dedicated to delivering exceptional customer service and technical expertise to our clients. As an IT Law Support Specialist, you will be responsible for troubleshooting and resolving software, hardware, and network issues for our clients. You will work closely with the Support and Sales teams to ensure that you are executing a high level of customer service in accordance with the company mission.

Key Responsibilities
  • Provide technical support for our law-based software, servers, virtual machines, and cloud environments
  • Communicate with clients to gather details of an issue and provide clear solutions
  • Work with field technicians to install and replace hardware
  • Train clients on new systems and software
  • Travel to on-site locations as needed
  • Create and complete detailed tickets for issue tracking
  • Resolve customer environment issues during mission-critical situations
  • Work off business hours to address critical matters and situations based on a on-call rotation support model
  • Perform other job duties as assigned
Requirements
  • 1+ years of experience in customer service
  • Excellent verbal and written communication skills
  • Experience working with a diverse team
  • Unwavering integrity and self-driven initiative
  • Ability to maintain a clearance (desired)
  • Knowledge of ticketing systems, project management software, Microsoft 365, and proprietary Airship software
About Airship AI

Airship AI is an innovative software company based in Redmond, WA, and Charlotte, NC. We provide enterprise-level video and sensor management software for clients in the US Government, Law Enforcement Agencies, and Fortune 500 market space. We are committed to growth and offer a dynamic working environment with multiple opportunities for advancement.



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