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Technical Support Specialist

2 months ago

Charlotte, North Carolina, United States Peraton Full time
Position Overview

Peraton is seeking proficient Customer Technical Specialists to enhance our client support capabilities across various technical domains. The selected candidates will deliver expert services directly to users, both remotely and on-site. This role is crucial for those who aspire to contribute to significant missions while collaborating with a dedicated team focused on national security and public safety.

Core Responsibilities:
  • Troubleshoot and provide support for a range of technologies, including networking devices, computers, printers, and communication tools.
  • Deliver technical assistance for hardware, software, and network systems.
  • Facilitate desk-side support for software setups and hardware upkeep.
  • Set up new user equipment and manage IT infrastructure inventory.
  • Suggest enhancements to processes and explore new technological solutions.
Candidate Qualifications

Essential Requirements:
  • Bachelor's degree or relevant experience.
  • U.S. Citizenship with the capacity to secure a security clearance.
  • Proven experience in IT support and interaction with senior management.
Desirable Qualifications:
  • Experience with the Department of Homeland Security (DHS).
  • Relevant industry certifications such as A+, Network+, Cisco, and Microsoft.
  • Familiarity with Cisco switches and fiber optic interconnectivity.
  • Experience with Cat6 and fiber optic infrastructure.
Company Profile

Peraton is a prominent national security organization committed to safeguarding our nation and its allies. Our objective is to deliver innovative solutions to complex challenges. Be part of our mission to foster a safer world for everyone.

Compensation Range

$30,000 - $48,000. This range reflects the typical salary for this role based on experience and qualifications.