Customer Service

2 months ago

Pittsfield, United States Quality Carriers Full time

** Customer Service - Field - Pittsfield**

**Job Category****:** QC Operations Field **Requisition Number****:** CUSTO003117 Showing 1 location **Job Details**

**Description**

Quality Carriers, Inc. is seeking an experienced Customer Service Representative (CSR) to join our growing team in Pittsfield, MA.

Quality Carriers, Inc. (QCI) is the largest bulk transportation company in the continent of North America, combining the largest fleet of stainless steel tanks with the industry's broadest and most complete terminal network. Quality is not only our name; it is our method of operation.

As one of Quality's CSR's, you will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure driver's needs are met) and rate concerns, always working to generate maximum revenues.

**Essential Functions:**

* Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System

* Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility

* Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW, and notifying terminal personnel as needed of all changes

* Work with Planners, Drivers, and other terminal personnel to ensure all Customer requirements are met

* Track all loads in TMW/Peoplenet/Trip alert to proactively identify service concerns

* Work with other departments as necessary to secure proper locations, correct commodity codes, and proper credit approvals for all customers, ship locations, and consignee locations.

* Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers

* Ensure all service issues get properly documented in the NCR system

**Minimum special knowledge and skills required:**

* High School Diploma or GED

* Strong skills in MS Office (Excel, Word, PowerPoint, Access)

* Experience with Google Apps preferred

* Familiarity with transportation software such as EDI, TMW, and PeopleNet is a plus

* Ability to function as part of a team at a high level

* Critical thinker

* Strong communication skills (both verbal and written)

We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, in addition to Medical, Dental, and Vision plans).

Quality Carriers is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status, or other characteristics protected by law.

Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person, or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

**Skills**

**Preferred**

**Billing** *Some Knowledge* **Customer Service** *Intermediate* **Teamwork** *Intermediate* **Microsoft Word** *Intermediate* **Microsoft Excel** *Intermediate* **Time Management** *Intermediate* **Interpersonal** *Some Knowledge* **Communication** *Intermediate* **Google Apps Suite** *Intermediate* **Education**

**Required**

High School or better.

**Experience**

**Preferred**

Prior experience in Administrative / Office Support

Customer Service

Familiarity with transportation software such as EDI, TMW and PeopleNet

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