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Customer Services Representative

2 months ago

Pittsfield, United States Qualprint Full time
Job DescriptionJob Description

Overview: 

We are seeking a highly skilled and customer-focused Customer Service Representative (CSR) to join our dynamic commercial print team. Salary to commensurate with experience. 

Position Summary:

The Customer Service Representative (CSR) is the primary contact for external and internal customers. This is a key position in our service platform and requires above average analytical and communication skills.  Responsibilities include tracking progress of every project from inception through to completion and handling customer requests to include new projects, order processing and shipment tracking. 

The successful candidate will be responsible for providing top-notch customer service via phone, email, and chat, while utilizing their analytical skills to resolve issues and improve customer satisfaction.  There is a lot of data entry and follow up required in this role. 

If you thrive in fast-paced environments and have a passion for delivering exceptional service, this is the dream job you have been looking for.

Qualifications:

  • Must have experience in a commercial print environment.
  • Must have at least one to three years' experience of customer service in a print environment.
  • Must have administrative and project management background.
  • Must have above average Microsoft Excel skills.
Company DescriptionQualprint has been headquartered in historic Pittsfield, MA since 1963. We are a leading supplier of the highest quality commercial print services to a growing base of companies and institutions around the country. In addition to our headquarters, QualPrint is supported by a national network of 6 additional warehousing and fulfillment centers which also have their own specialty production capabilities. This means we can offer our customers three key benefits that aren’t typically found in the commercial printing industry.Company DescriptionQualprint has been headquartered in historic Pittsfield, MA since 1963. We are a leading supplier of the highest quality commercial print services to a growing base of companies and institutions around the country. In addition to our headquarters, QualPrint is supported by a national network of 6 additional warehousing and fulfillment centers which also have their own specialty production capabilities. This means we can offer our customers three key benefits that aren’t typically found in the commercial printing industry.