Customer Service Representative

2 months ago

Pittsfield, United States MountainOne Full time
EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. (Compliant with the new VEVRAA and Section 503 rules). Solely to help us comply with government record keeping, reporting and other legal obligations as required under these and other laws and regulations, we ask that you please fill out the Applicant Data record. This data is for analysis and affirmative action only. Submission of this information is voluntary. Failure to provide this information will not jeopardize or adversely affect any consideration you may receive for employment. We appreciate your cooperation. This data is for periodic government reporting and will be kept in a Confidential File separate from the Application of Employment.

Description

The Customer Service Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position participates in the daily operation of the branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Universal Banker proactively participates in the branch sales referral process as directed by management.

Key Accountabilities and Responsibilities

The job performance of the Universal Banker includes the following, and other/related duties as assigned.

1. Customer Care
  • Drive and deliver the MountainOne Standard of Customer Care e regarding daily transactions, proactively addressing inquiries, and resolving problems in accordance with bank policies.
  • Perform the basic transactions of a teller; accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier's checks and redeeming savings bonds.
  • Perform ATM/Debit card maintenance and new card orders.
  • Develop and deepen customer rapport; have and use knowledge of account ownership, be responsive and timely with correspondence and problem resolution.
  • Promote and advise on the bank's products and services.
  • Open and service new and existing accounts. Ensure customer profiles are updated Maintain constant awareness of changes/opportunities affecting customer accounts.
2. Operations and Compliance
  • Comply, keep updated with policies, procedures, compliance training; comply with BSA/AML/OFAC regulations and guidelines. Keep track of and participate in scheduled monthly audit requirements. Comply with the company's code of ethics.
  • Maintain a position of trust and responsibility by keeping all customer business secure and confidential; educate and alert customers regarding fraud.
  • Prepare individual daily balance of teller cash transactions, as well as other reports as necessary.
  • Prepare and review new customer account and maintenance document checklists for 100% accuracy.
3. Individual and Team Effectiveness
  • Work cooperatively in close communication and coordination across all company departments/functions. Develop a collaborative relationship with the Call Center.
  • Participate in cooperative team efforts to set/achieve goals, communicate, share information; training and development.
  • Demonstrate a strong commitment to the bank's culture and core commitments including community engagement; established service standards; serve as a brand ambassador.
  • Ability to travel to other branches within the region to assist with staff coverage.
4. Business Development
  • Identify business growth opportunities through active listening; by reviewing basic customer account data.
  • Proactively participate in the sales referral process. Cross-sell product lines and appropriate financial solutions.
  • Understand and utilize thorough products and services knowledge for the sake of customer inquiries, discussion and cross-sell opportunities.
Position Requirements

Technical Knowledge/Skills
  • Math literacy and fundamental financial calculations.
  • Fundamental teller transactions.
  • Proficiency in Microsoft Office Suite.
  • Systems knowledge (teller and customer management); DecisionPro and DepositPro system knowledge.
  • Branch procedures; cash handling; ATM processes and procedures.
  • Product knowledge, e.g. deposit accounts, loan products, features/benefits.
  • Sales process; as relates to selling through product promotion, cross-selling and making sales referrals.
Personal Skills
  • Critical thinking; ability to logically evaluate information, solve problems, exercise good judgement.
  • Goal-orientation; ability to expend the time, effort and focus necessary to achieve goals.
  • Personal accountability and effectiveness; ability to act responsibly.
  • Interpersonal skills; communication skills, including verbal, written and active listening.
  • Empathy, ability to relate to and care for others.
  • Flexibility, ability to adapt to situations and others.
  • Detail-orientation and consistency; ability to organize activities, tasks and projects with accuracy.
  • Teamwork, ability to participate cooperatively in setting and achieving team goals; participate in peer coaching.
  • Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations.
  • Act and communicate professionally, with consideration, respect and courtesy.
Experience
  • Associate's degree.
  • Minimum one year of banking experience.
Other Requirements
  • Flexibility and availability to service all banking hours, as needed.
  • Ability to travel up to 25% of the time outside a 25-mile radius.
  • Ability to sit, drive, bend, make/answer telephone calls.


Location
MountainOne-SilverLake

Full-Time/Part-Time
Full-Time

This position is currently accepting applications.

  • Customer Service Representative

    5 days ago

    Pittsfield, Massachusetts, United States AdeIphi MedicaI Staffing Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at AdeIphi MedicaI Staffing. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and candidates, ensuring that their needs are met and exceeded.Key Responsibilities:Provide timely and...

  • Customer Services Representative

    22 hours ago

    Pittsfield, United States Qualprint Full time

    Job DescriptionJob DescriptionOverview: We are seeking a highly skilled and customer-focused Customer Service Representative (CSR) to join our dynamic commercial print team. Salary to commensurate with experience. Position Summary:The Customer Service Representative (CSR) is the primary contact for external and internal customers. This is a key position in...

  • Customer Service Representative

    3 months ago

    Pittsfield, United States U-Haul Full time

    Location: 434-436 W Housatonic St, Pittsfield, Massachusetts 01201 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    2 days ago

    Pittsfield, Massachusetts, United States IMS People Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at IMS People. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    7 days ago

    Pittsfield, United States Qualprint Full time

    Position Summary:Qualprint is currently looking to hire a highly skilled and customer-focused Customer Service Representative for our HQ in Pittsfield, MA. The successful candidate will be responsible for providing top-notch customer service via phone, email, and chat, while utilizing their analytical skills to resolve issues and improve customer...

  • Customer Service Representative

    6 days ago

    Pittsfield, United States Qualprint Full time

    Position Summary:Qualprint is currently looking to hire a highly skilled and customer-focused Customer Service Representative for our HQ in Pittsfield, MA. The successful candidate will be responsible for providing top-notch customer service via phone, email, and chat, while utilizing their analytical skills to resolve issues and improve customer...

  • Customer Service Representative

    2 weeks ago

    Pittsfield, United States CNB Bank & Trust Full time

    Seeking a Full Time Customer Service Representative/Teller to open all types of deposit accounts and process customer transactions. Process Teller transactions Open New Accounts Open and close the facility Provide memorable customer service The successful candidate will possess a High School diploma or general education degree (GED); one-year related...

  • Customer Service Representative

    1 month ago

    Pittsfield, United States MidState Insurance Agency Full time

    Job DescriptionJob DescriptionMidState Insurance Agency:Our Agency is growing and we're looking for a motivated candidate with strong customer service skills to join our team as a farm lines Customer Service Representative. We’re proud to have built a reputation on integrity and first-class service among our clients, partners, and the communities that...

  • Customer Service Representative

    3 weeks ago

    Pittsfield, United States Penn Foster Inc Full time

    Help at Home is hiring! We offer a $500* hiring bonus, weekly pay starting at $17.00 per hour ($17.50 for Chicagoland), and a generous cash incentive program - up to $10,000* in bonuses per year! Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to...

  • Customer Service Representative

    7 days ago

    Pittsfield, Massachusetts, United States Global Partners Full time

    About Global PartnersGlobal Partners is a leading owner, supplier, and operator of gas stations and convenience stores with a vast network in the Northeast.Job Summary:Provide exceptional customer service to ensure customer satisfaction and loyalty.Operate cash registers and handle customer transactions accurately and efficiently.Maintain a clean and...

  • Financial Services Representative

    5 days ago

    Pittsfield, Maine, United States Bar Harbor Bank & Trust Full time

    Position: Customer Service RepresentativeCategory: Retail BankingJob Overview:The Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust by serving as the initial point of contact for our clients. This position is essential in enhancing customer satisfaction and fostering long-lasting relationships. We value our...

  • Customer Service Sales Representative

    5 days ago

    Pittsfield, Massachusetts, United States Remark Holding Company Inc Full time

    Become a Part of Remark Holding Company Inc Are you passionate about animals and dedicated to providing excellent customer service? Remark Holding Company Inc is seeking enthusiastic and committed Customer Service Sales Associates to enhance our team. We prioritize honesty, integrity, and outstanding customer interactions. In this role, you will collaborate...

  • Customer Service Representative CSR

    1 week ago

    Pittsfield, United States IMS People Full time $17

    Job DescriptionJob DescriptionCustomer Service Clerk need in Pittsfield, MA for 13 week contract!Payrate: $17.11/hr.Shift: 7:30 AM - 4:00 PMQualifications:High school diploma or GED; Business or Secretarial training/experience required.Must have a vehicle and be flexible to cover office during vacations.One supervisory signed reference from the past two...

  • Customer Service Rep II

    3 months ago

    Pittsfield, United States Luxottica Group Full time

    The primary focus of this position is to act as a representative of our company to provide top quality service to our customers. Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for th Customer Service, 1st Shift, Microsoft, Service, Retail, Customer

  • Customer Service

    2 months ago

    Pittsfield, United States Quality Carriers Full time

    ** Customer Service - Field - Pittsfield** **Job Category****:** QC Operations Field **Requisition Number****:** CUSTO003117 Showing 1 location **Job Details** **Description** Quality Carriers, Inc. is seeking an experienced Customer Service Representative (CSR) to join our growing team in Pittsfield, MA. Quality Carriers, Inc. (QCI) is the largest bulk...

  • Patient Service Representative

    3 months ago

    Pittsfield, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...

  • Patient Service Representative

    1 month ago

    Pittsfield, United States Northern Light Health Full time

    Northern Light Sebasticook Valley HospitalDepartment: RHC - PittsfieldPosition is located: PittsfieldWork Type: Full TimeHours Per Week: 40.00Work Schedule: 7:30 AM to 5:00 PMSummary:The Patient Services Representative is responsible for providing office functions including but not limited to: Scheduling patients' office appointments, greeting and...

  • Temporary Customer Service Representative

    2 months ago

    Pittsfield, United States INTEGRITUS HEALTHCARE MGT SERVICES, INC Full time

    Job DescriptionJob DescriptionThe primary purpose of this position is to perform assigned administrative duties in accordance with established procedures, and as directed by the supervisor, to assure that a successful, viable, administrative. program is maintained at all times.Essential Job Functions:• Type, file and distribute correspondence as...

  • Patient Service Representative

    1 month ago

    Pittsfield, United States Northern Light Health Full time

    Northern Light Sebasticook Valley Hospital Department: RHC - Pittsfield Position is located: Pittsfield Work Type: Full Time Hours Per Week: 40.00 Work Schedule: 7:30 AM to 5:00 PM Summary: The Patient Services Representative is responsible for providing office functions including but not limited to: Scheduling patients' office appointments, greeting and...

  • Customer Care Associate

    5 days ago

    Pittsfield, Maine, United States Bar Harbor Bank & Trust Full time

    Customer Service RepresentativeJob Category: Retail BankingJob OverviewAs the initial point of contact for our clientele, the Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust. These representatives significantly impact our customers' lives by assisting them with their everyday financial requirements and fostering...