Client Service Analyst III

3 weeks ago

Chicago, United States Circana Full time
Client Insights Analyst III

Let's be unstoppable together

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

What will you be doing?

The CI Analyst III role will support a new Circana client in the Perimeter-Protein space as part of the dynamic, growing Fresh Foods practice.The Analyst will serve as the day-to-day Client Lead, advising and supporting all Circana data & insights efforts.Partnering with the Client Service Lead, the Analyst will ensure that the client secures maximum benefit of subscribed services and leads the client up the insights development curve.Further, the Analyst partner with all Circana Solution Leads (e.g., Analytics, Innovation, eComm) to leverage our massive toolkit to bolster the client's Marketing/Sales/Insights programs to yield Sales growth.This role is a terrific pathway to quickly build subject matter expertise and forge internal and external networks to fuel career development...and have fun along the wayThe Fresh Foods practice enjoys a 90%+ Share of Protein manufacturer clients and is the data-of-record for all Associations and Wall Street...so come and be a part of the industry leadership

Job Responsibilities

  • Program Management: Lead regimented client engagement via meetings, communications, calendars, project trackers, presentations, etc.
  • Data Advisory: Learn the nuances of Fresh data and educate the client on data complexities and continuous innovation.Solid Unify+ skills are key for both POS and Panel.Work with Unify Success Manager to build, deploy, and continuously update best-in-class reports.
  • Analytics Advisory: Embed best-in-class approaches/methodologies to diagnose the business and make recommendations across the 4P's to drive growth.Continuously deliver insights packages via Unify+ and Excel/PPT deliverables...supplementing with industry thought leadership & qualitative insights.
  • Solution Selling: Partner with dedicated internal Solution Leads to bring to bear the right solution(s) for the client's business imperatives and burning questions to growth their business.This requires gaining Solution SME, active listening, network-building, and creativity.
  • Client Advocate: Lead all Circana client support activities from an internal operational perspective-manage the P&L, keep Dynamics CRM updated, participate in all Fresh/Perimeter CI/CS updates and initiatives, etc.
Requirements
  • 3+ years of Circana-oriented CPG syndicated market research experience
  • Intermediate to Expert level SME with Unify+ and/or similar OLAP tools
  • Demonstrated mastery 4P analytics to drive business growth recommendations through insights
  • Strong communication skills-both written and verbal-to effectively and efficiently progress efforts forward
  • Strong networking and teaming acumen given the myriad topics and Circana solutions
  • A proactive "go-getter" who is excited to develop their career through effort and positivity
Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
  • Stay Curious: Being hungry to learn and grow, always asking the big questions
  • Seek Clarity: Embracing complexity to create clarity and inspire action
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices
  • Center on the Client: Relentlessly adding value for our customers
  • Be a Challenger: Never complacent, always striving for continuous improvement
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
  • Commit to each other: Contributing to making Circana a great place to work for everyone


Location

This position can be located in the following area(s): 100% Remote with some potential travel to Chicago-HQ for both the client and Circana.

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The salary range for this role is $61,000 to $95,000.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through our career website.

#LI-JC1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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