Senior Client Technology Analyst

2 weeks ago


Chicago, Illinois, United States Loyola University Full time
Job Summary

We are seeking a highly skilled and experienced Senior Client Technology Analyst to join our team at Loyola University Chicago. This role will provide advanced technical direction and support to analysts and clients in the resolution of complex problems.

Key Responsibilities
  • Diagnose and resolve technology- and/or desktop application-related problems.
  • Provide professional customer service and end-user training in various services, including desktop applications, enterprise applications, and mobile devices.
  • Participate and/or lead technical projects to promote a professional work environment dedicated to customer service and teamwork.
  • Work as a team member with other Information Technology Services staff to ensure connectivity and compatibility between systems and applications.
Requirements
  • Bachelor's degree preferred.
  • At least two years of experience in a help desk or technical support environment required.
  • Excellent and persuasive communication, interpersonal, and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.
  • Strong analytical and problem-solving skills, with the ability to understand and apply concepts such as resource utilization, work effort, percent to complete, and project health.
Working Conditions

This position will be on-call and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.



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