ServiceNow ITOM Analyst III

3 weeks ago

Chicago, United States Peapod Digital Labs Full time
Category/Area of Expertise: IT & Technology
Job Requisition: 391532_external_USA-IL-Chicago
Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Service Delivery: Process Controls (5145463)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

The ITOM Analyst III is responsible for the implementation and support of the of ServiceNow ITOM solution specializing in event management, health log analytics and AIOPs. This analyst will develop integrations between ServiceNow and third-party solution in support to the configuration and implementation of ITOM event management and aiops across the enterprise. This analyst will configure event and alert management rules and remediation workflows as well as correlate alerts from various monitoring tools. This analyst will reduce incident volume using event management rules and restore services quickly applying aiops automation. This analyst will support operations teams in the reduction of alert noise across a single pane of glass view of enterprise operations. This analyst will develop and configure ServiceNow Health Log Analytics (HLA) and predictive aiops to proactively alert operations of potential impacts to operational performance and improve service availability.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities
  • Develop and deploy ServiceNow AIOPS to enhance infrastructure monitoring, incident prediction, and automated resolution capabilities
  • Development of ServiceNow ITOM solution (event management, aiops, hla) to reduce operational noise and outages and increasing service availability
  • Collaborate with engineers and operations to insure the overall success of the ITOM implementation
  • Monitor data flow between ServiceNow ITOM and systems to ensure seamless dataflow and operational visibility
  • Assist in creating documentation of integration processes, solutions, and design decisions for future reference and use by other engineers
  • Resolve integration issues, ensuring high availability, performance, and security of the integration across the ITSM/ITOM platform
  • Contribute to improving integration processes, practices, and standards, fostering a culture of continuous improvement within the team
  • Stay informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and contribute to the team's success
Required Qualifications
  • 3 or more years of equivalent experience in relevant job or field of technology
  • Experience with orchestration and automation platform (ServiceNow orchestration and AIOPS, Ansible)
  • Experience with monitoring tools (Datadog, Solarwinds, Elk)
  • Experience with ServiceNow Discovery and Cloud provisioning
  • Experience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designer
  • Problem-solving skills, with a focus on learning to deliver high-quality, reliable, and efficient solutions
  • Strong leadership skills, excellent written and verbal communication skills
  • Ability to work independently
Preferred Qualifications
  • Bachelor's degree, advanced training and or certifications in relevant field/s of study
  • 3 or more years of experience in Agile teams and Product/Platform based operating model
  • Strong experience with an AIOPS platform (ServiceNow)
  • ServiceNow Integration Hub Fundamentals Certification
  • ServiceNow Flow Designer Fundamentals Certification
  • ITIL Certification Foundations v.4
  • Up-to-date knowledge of latest IT developments
  • Experience in retail or grocery preferred

#LI-Hybrid #LI-NG1

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.

  • ServiceNow Architect

    2 months ago

    Chicago, United States Unicom Technologies INC Full time

    Role: ServiceNow Architect Location: Remote Visa: Only USC As client is looking for ServiceNow Architect with good communication ss Experience on Chatbot or AI is mandatory Experience is ITAM ITOM is must.Chatbot,AI,ITAM,ITOM

  • ServiceNow Architect

    2 months ago

    Chicago, United States Unicom Technologies INC Full time

    Role: ServiceNow Architect Location: Remote Visa: Only USC As client is looking for ServiceNow Architect with good communication ss Experience on Chatbot or AI is mandatory Experience is ITAM ITOM is must.Chatbot,AI,ITAM,ITOM

  • Global Business Development Leader

    4 weeks ago

    Chicago, Illinois, United States ServiceNow Full time

    Job SummaryWe are seeking a highly experienced Global Business Development Leader to drive market success across our IT Service Management (ITSM) and IT Operations Management (ITOM) product suites. As a key member of our Service Operations portfolio team, you will be responsible for developing and executing global go-to-market strategies in partnership with...

  • ServiceNow Architect Position

    4 weeks ago

    Chicago, Illinois, United States Unicom Technologies INC Full time

    **Job Title:** ServiceNow Architect**Location:** Remote**Visa Requirements:** Only USCWe are seeking a skilled ServiceNow Architect to join our team at Unicom Technologies INC. The ideal candidate will have experience with good communication skills and a strong background in ITAM and ITOM.**Key Responsibilities:**Design and implement ServiceNow...

  • ServiceNow Developer

    4 weeks ago

    Chicago, Illinois, United States K2 Services Full time

    Job DescriptionAt K2 Services, we are seeking a highly skilled ServiceNow Developer to join our Consulting and Transformation team. In this role, you will act as a subject matter expert in the development of ServiceNow offerings to our clients. Your deep proficiency across the ServiceNow platform from inception through development is critical.Key...

  • ServiceNow Developer

    4 weeks ago

    Chicago, Illinois, United States Wabtec Full time

    Job DescriptionWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. With a rich history spanning nearly four centuries, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the...

  • Senior ServiceNow Developer

    1 month ago

    Chicago, Illinois, United States Saxon Global Full time

    Job SummaryThe primary focus of this role is on ServiceNow development, platform administration, and systems integration. As a Senior ServiceNow Developer, you will lead a team of ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings.Key...

  • ServiceNow Architect

    4 weeks ago

    Chicago, United States Net2Source Inc. Full time

    Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring " ServiceNow Architect " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune...

  • ServiceNow Architect

    4 weeks ago

    chicago, United States Net2Source Inc. Full time

    Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring " ServiceNow Architect " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune...

  • ServiceNow Project Manager

    1 day ago

    Chicago, United States Lorven Technologies Inc. Full time

    Role: ServiceNow Project ManagerLocation: Chicago, IL (OnsiteJob Type: Contract 12+ Months (C2C/W2)Responsibilities:Experience in handling onshore-offshore model projects.Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field.5+ years of experience in project management, with a focus on ServiceNow...

  • Enterprise ServiceNow Architect

    4 weeks ago

    Chicago, Illinois, United States The LaSalle Group Full time

    This role, working alongside other application architects, will work with senior leaders to develop and architect strategic initiatives that align with the organization's overall objectives with a keen focus in their service management platform - ServiceNow.To be successful in this role, the Enterprise Principal Architect (ServiceNow) should have strong...

  • ServiceNow Developer Position

    4 weeks ago

    Chicago, Illinois, United States HUB International Full time

    ServiceNow Developer Job Description**About the Role**We are seeking a skilled ServiceNow Developer to join our HUB International team. As a ServiceNow Developer, you will play a crucial role in configuring, customizing, and maintaining our ServiceNow platform to meet the needs of our organization.**Responsibilities*** Perform hands-on configuration and...

  • ServiceNow Developer

    3 weeks ago

    chicago, United States HUB International Full time

    At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both...

  • ServiceNow Developer

    1 month ago

    chicago, United States HUB International Full time

    At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both...

  • ServiceNow Developer

    1 month ago

    Chicago, United States HUB International Full time

    At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both...

  • ServiceNow Business Analyst

    4 weeks ago

    Chicago, Illinois, United States Saxon Global Full time

    Job DescriptionWe are seeking a highly skilled ServiceNow Business Analyst to join our team at Saxon Global. As a key member of our IT Service Management team, you will be responsible for gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform the...

  • ServiceNow Architect

    4 weeks ago

    Chicago, Illinois, United States Alight Full time

    ServiceNow ArchitectAlight is seeking a highly skilled ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions. As a key member of our team, you will be responsible for defining the platform governance process and operating model for the ServiceNow environment, providing guidance on strategy, and managing platform...

  • Senior ServiceNow Architect

    4 weeks ago

    Chicago, Illinois, United States The LaSalle Group Full time

    The LaSalle Group is seeking a highly skilled Senior ServiceNow Architect to join their team. This role will involve developing and implementing ServiceNow application architecture, ensuring alignment with the organization's overall solution goals and objectives.Key responsibilities include:Participating in the development of ServiceNow application...

  • ServiceNow Platform Developer

    3 weeks ago

    chicago, United States Request Technology, LLC Full time

    *We are unable to sponsor for this 6+ month onsite Hybrid role*Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box...

  • ServiceNow Platform Developer

    3 weeks ago

    chicago, United States Request Technology, LLC Full time

    *We are unable to sponsor for this 6+ month onsite Hybrid role*Prestigious Financial Company is currently seeking a ServiceNow Platform Development Consultant. Candidate will provide services to the existing ServiceNow platform team to design, develop and deploy solutions. Candidate will be focused on development and delivery of integrations, out-of-box...