Client Service Representative
3 days ago
About the Role
We are seeking a highly skilled Client Service Representative to join our team at Corporation Service Company. As a key member of our Annual Reports Preparation & File team, you will be responsible for delivering exceptional service to our clients and internal stakeholders.
Key Responsibilities
- Build strong relationships with clients to understand their unique needs and concerns
- Research, analyze, and process legal documents to ensure accurate and timely delivery
- Fulfill requests and answer questions for internal and external customers via phone or electronically
- Provide excellent client service to both internal and external clients
- Manage client portfolios and organize workflow to meet clients' time frames and demands
- Data entry of client information, electronic filing, and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services
Requirements
- At least 5 years of experience working in a business to business customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong research skills
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Excellent verbal and written communication skills
- Salesforce experience a plus
About Us
Corporation Service Company is a global business, legal, and financial services company based in Wilmington, Delaware, USA. We provide knowledge-based solutions to clients worldwide and have offices and capabilities in over 140 jurisdictions. We are committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
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