Prod Support Analyst III

2 weeks ago


Chicago, Illinois, United States 001_BCBSA Blue Cross and Blue Shield Association Full time

Job Summary

We are seeking a highly skilled Prod Support Analyst III to join our team at BCBSA Blue Cross and Blue Shield Association. As a key member of our technical team, you will be responsible for providing technical support and expertise to our software products and applications.

Key Responsibilities

  • Maintain and administer application and server resources to ensure maximum system availability.
  • Provide analysis, evaluation, and support of the environment operation, including monitoring systems, resources, applications, and users.
  • Develop and refine estimating models based on previous project actuals and trends to improve accuracy of estimates.
  • Perform troubleshooting and debugging of Information Technology systems and products to improve performance of products.
  • Partner with business partners and develop teams to identify and implement process to provide technical operations and testing of applications.
  • Follow good documentation practices, including producing and managing formal artifacts as well as writing clean, readable, and standards-compliant code and unit tests.
  • Serve as primary or backup contact to define non-functional specifications and contribute/drive to application/system design for supportability, maintainability, and reliability aspects.

Requirements

  • Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience in a similar work environment.
  • Minimum 7+ years of IT work experience focused in production support.
  • Experience as a team lead or member on project teams in a cross-functional environment.
  • Experience within a customer-focused environment.
  • Expert knowledge of design, implementation, and management and support of some or all of the following: Oracle, DB2, UDB, MySQL, MS SQL, Vertica.
  • Strong analytical skills.
  • Strong team-oriented interpersonal and communication skills to lead team efforts.
  • Thorough understanding of technical concepts required for specialized field.
  • Excellent written, verbal, and listening communications skills.
  • Ability to communicate effectively with Plan management at all levels of the organization.

Preferred Requirements

  • Expertise in AWS data technologies such as Amazon RDS, Data lake, DynamoDB, Snowflake.

Compensation

We offer a comprehensive package of benefits to eligible employees. The salary range for this role is $107,995.00, and we may pay more or less based on several factors, including specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.



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