Technical Operations Analyst III

3 weeks ago


Chicago, Illinois, United States Expedia Group Full time

About the Role:

Expedia Group is seeking a highly skilled Technical Operations Analyst III to join our team. As a Technical Operations Analyst III, you will play a critical role in maintaining and implementing our support team technical roadmap.

Key Responsibilities:

  • Maintain an open roadmap of upcoming projects
  • Intake new improvements and prioritize them with the current roadmap
  • Collaborate with various areas and levels of the organization to build the strategy for upcoming Zendesk enhancements
  • Writing and implementing efficient code to support automation (AWS Lambda, nodeJS)
  • Perform peer review for new code changes checked into our repository
  • Build, maintain and publish up-to-date documentation for the support operations functions
  • Work from a backlog of cases to implement day-to-day administrative changes
  • Provide technical mentorship to peers in the support organization
  • Maintain application tagging, data governance, and provide analytics to dictate the overall data model of Zendesk

Requirements:

  • Technical Focus
  • Problem Solving and Judgement
  • Organizational Efficiency
  • Zendesk certified administrator or equivalent Zendesk administrative experience
  • Experience in front-end web design using CSS, HTML, and javascript
  • Proficient with AWS cloud hosting and lambdas
  • Proficient with Git command line tools and github repository
  • Capable of delivering high-quality and workable solutions for technical issues
  • Ability to maintain a project roadmap and present regular updates to a global leadership team
  • Ability to communicate technical specifications and perform investigations without supervision
  • Ability to creatively solve difficult business/technology problems
  • Excellent oral/written communication skills
  • Aptness to handle various tasks and projects simultaneously, manage workload successfully, and thrive in a dynamic and sophisticated environment
  • You are fluent in oral/written English. Other languages a plus
  • Available for up to 10% travel per year
  • Bachelor's degree in Science Degree in Computer Science or equivalent related professional experience
  • Technical consultation or development experience is preferred
  • Project Management experience is a plus
  • Experience in online travel, call center, and customer contact center preferred
  • Experience specifically using Zendesk incident management tool

What We Offer:

Expedia Group offers a competitive salary range of $101,500.00 to $142,000.00, with the potential to increase up to $162,500.00 based on performance. We also offer a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup, and career development resources.

About Expedia Group:

Expedia Group is a leading travel company that powers global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.



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