Client Support Analyst

3 weeks ago

Chicago, United States Chicago Financial Search, Inc. Full time

Client Support Analyst


Are you a seasoned professional with a knack for troubleshooting and resolving trading applications and order routing issues? Do you excel in providing top-notch Level 2 support in a fast-paced environment supporting trading systems?


Are you looking to work in a vibrant and intellectually stimulating environment that offers opportunities for professional growth and career advancement? Then you are at the right place


At the client’s Fintech firm, you will be able to access state-of-the-art technology and utilize your SQL, Python, and C# skills. Be a part of a collaborative culture that values innovation and creativity and provides competitive salary, bonuses, and benefits.


Please note this is an onsite position at the client’s Chicago office.


As a Client Support Analyst, you will:

  • Technical Support: Provide expert Level 2 support for order routing and trading applications.
  • Issue Resolution: Diagnose and resolve system issues to ensure seamless client trading operations.
  • Technical Expertise: Utilize your extensive knowledge of equities, options, and futures to support our trading systems.
  • Scripting and Development: Leverage your hands-on experience with SQL, Python, and C# to develop and troubleshoot scripts and applications.
  • Protocol Management: Apply your deep understanding of the FIX protocol to maintain and enhance our trading infrastructure.
  • Collaboration: Work closely with internal teams to enhance system performance and ensure client satisfaction.


Requirements:

  • 2+ years experience with client and trading application support within the trading industry.
  • In-depth knowledge of equities, options, and futures.
  • Hands-on experience with SQL, Python, and C#.
  • Strong understanding and practical application of the FIX protocol.
  • Possess or be able to obtain Financial Industry licenses: SIE, Series 3, Series 7, and Series 63
  • Problem-Solving: Excellent analytical and problem-solving skills with a keen attention to detail.
  • Work Environment: Ability to thrive in a high-pressure, fast-paced trading environment.
  • Bachelor’s degree in Computer Science or a related field.
  • This is an onsite position working at the client’s Chicago office.
  • Please note that the employer will not sponsor applicants for work visas.



No recruiter represented or third party candidate submissions will be accepted. Any unsolicited resumes/candidate profiles submitted will not be considered are not subject to payment of agency fees

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