Senior Customer Service Coordinator
3 months ago
Position Title Senior Customer Service Coordinator / EN Location Port Augusta, 33 Mckay Street Uniting Communities is a leading, inclusive not-for-profit community services organisation working alongside more than 80,000 South Australians each year to reduce inequality, improve wellbeing, overcome disadvantage, and support people to live the best lives they can. We value diversity and are committed to providing respectful, accessible services.
**About the Role**
Reporting to the Senior Manager, Home and Community Aged Care, the Senior Customer Service Coordinator will be responsible for leading and managing and team of care workers and a coordinator to deliver high quality services and support to our Port August and Whyalla customers.
Key responsibilities include:
* Lead the management and coordination of a portfolio of packages
* Review customer assessments to ensure that appropriate domestic, social support and personal support services are matched
* Develop proactive communication with current and prospective customers and families in terms of achieving and increasing commitments, including tailoring packages when needed
* Respond to customer complaints with a solutions focused approach
* Promote the principles of consumer directed care and have a strong understanding of the Federal Governments reform agenda
**About you**
* Diploma in nursing will be highly regarded
* Demonstrated experience in the coordination of aged care packages
* Professional experience in the delivery of community based services
* Knowledge of Aged Care Standards
* Excellent communication skills with a focus on high quality customer service
* Understanding of funding requirements to ensure compliance is met
**Vaccination Requirements**
COVID-19 vaccination is an essential requirement under the Emergency Management (Healthcare Setting Workers Vaccination) (COVID-19) Directions 2021 to work in a SA Health/health care setting.
**About the Remuneration**
The Salary range will be dependent on experience and/or qualifications. ***We provide generous salary packaging benefits that enable you to increase and maximise your take home salary.*** In addition, other available benefits include; paid maternity leave, early intervention Physio Program, and discounted private health insurance. Check out our benefits at www.unitingcommunities.org
**Your Application**
Please attach a current resume including the names of two referees.
As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks.
Position Description TitleAction HCAC Senior Customer Service Coord Regional.pdf
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