Customer Service Representative

1 month ago

North Augusta, United States Wayne's Service All Full time
Job DescriptionJob Description

Customer Service Representative - HVAC Company

Position Title: Customer Service Representative

Department: Customer Service

Reports To: Customer Service Manager

Location: North Augusta, SC

Employment Type: Full-Time


Position Overview:

Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers and will play a crucial role in ensuring customer satisfaction and retention. You will be responsible for handling inquiries, scheduling appointments, and providing information about our HVAC services. If you are a problem solver with a passion for providing excellent customer service, we want to hear from you


Key Responsibilities:

1. Customer Interaction:

- Answer and manage incoming calls, emails, and online inquiries from customers in a professional and courteous manner.

- Listen to customer concerns and provide appropriate solutions or escalate issues when necessary.


2. Appointment Scheduling:

- Schedule service appointments for customers based on their needs and our technicians' availability.

- Confirm appointments and send reminders to both customers and technicians.


3. Information Management:

- Maintain accurate records of customer interactions, service requests, and appointments in our Customer Relations Management system.

- Update customer accounts and track service histories.


4. Service Coordination:

- Coordinate with the HVAC technicians and other departments to ensure timely service delivery.

- Follow up with customers post-service to ensure satisfaction and address any additional needs or issues.


5. Sales Support:

- Provide information about our HVAC products and services to prospective customers.

- Assist with basic sales inquiries and generate leads for the sales team.


6. Administrative Tasks:

- Perform various administrative duties such as data entry, filing, and documentation.

- Assist in preparing reports and customer insights for management.


Qualifications:

Education: High school diploma or equivalent; additional coursework in customer service or similar field is a plus.

Experience: At least 1 year of experience in a customer service role (preferred), preferably within the HVAC or a related industry.


Skills:

- Strong verbal and written communication skills.

- Excellent organizational and multitasking abilities.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

- Familiarity with Customer Relationship Management systems and practices.

- Ability to work independently and as part of a team.


Personal Attributes:

- Customer-Oriented: A genuine desire to help and solve problems for customers.

- Detail-Oriented: High attention to detail and accuracy.

- Problem-Solver: Ability to think critically and find effective solutions.

- Positive Attitude: Friendly, energetic, and capable of maintaining a positive disposition even during challenging situations.


What We Offer:

- Competitive salary.

- 401k and Wellness Plan Available

- Opportunities for professional development and advancement.

- A supportive and dynamic work environment.

- Comprehensive training in our HVAC services and products.


  • Customer Service Representative

    3 months ago

    North Hollywood, United States Individual Food Service Full time

    Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Taking orders over the phone, heavy data entry and provide support to Sales Representatives. Consult on customer success - A Customer Service Representative, Customer Service, Food Service, Sales Representative, Manufacturing, Retail,...

  • Customer Service Representative

    2 months ago

    North Augusta, United States Big I South Carolina Full time

    The Customer Service Representative at Austin Taylor Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities....

  • Customer Service Representative

    2 months ago

    Augusta, United States Timber Products Co. Full time

    The Customer Service Representative is responsible for providing creative solutions to meet customers' needs, internal and external. This position is also responsible for securing and assigning freight to maximize productivity and profitability. MAJO Customer Service Representative, Customer Service, Representative, Transportation, Manufacturing, Retail

  • customer service representative

    3 weeks ago

    Augusta, United States U-Haul Full time

    Location: 1589 Broad St, Augusta, Georgia 30904 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    3 weeks ago

    Augusta, United States U-Haul Full time

    Location: 47 Western Ave, Augusta, Maine 04330 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    3 months ago

    Augusta, United States Poolweb Full time

    **Customer Service Representative** **Posted**2021-10-11 **Starting Pay**$15.00 - $17.00 **Location**Augusta, ME **About the Role** Our Customer Service Representatives are responsible for handling incoming customer service calls, performing follow-up call and emails, data entry and other tasks necessary to ensure customer satisfaction. You would act as a...

  • Customer Service Representative

    4 weeks ago

    Augusta, United States U-Haul Full time

    Location: 1589 Broad St, Augusta, Georgia 30904 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 months ago

    Augusta, United States U-Haul Full time

    Location: 1647 Gordon Hwy, Augusta, Georgia 30906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 months ago

    Augusta, United States U-Haul Full time

    Location: 47 Western Ave, Augusta, Maine 04330 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 weeks ago

    Augusta, United States Timber Products Co. Full time

    POSITION SUMMARY The Customer Service Representative is responsible for providing creative solutions to meet customers’ needs, internal and external. This position is also responsible for securing and assigning freight to maximize productivity and profitability. MAJOR TASKS Determine capacity and demand of loads and truck assignments. Plan and organize...

  • Customer Service Representative

    3 weeks ago

    Augusta, United States Kansas Action for Children Full time

    at VSE Corporation in Augusta, Kansas, United States Job Description Customer Service Representative Augusta, KS 67010, USA Req #3302 Friday, May 17, 2024 SUMMARY: The Customer Service Representative must formulate positive relationships with customers, while supporting other departments within the company. DUTIES & RESPONSIBILITIES: Responsibilities...

  • Remote Customer Service Representative

    4 months ago

    Augusta, United States Workoo Technologies Full time

    About the job Remote Customer Service Representative We are looking for a customer service representative to join our team for our remote work. This person will drive customer satisfaction by answering questions, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high...

  • Customer Services Representative

    3 months ago

    Augusta, United States Maine Public Employees Retirement System Full time

    Job DescriptionJob DescriptionMaine Public Employees Retirement System (MainePERS) seeks a friendly, energetic, and organized Customer Services Representative to join our Member Services team. The candidate must have an attention to detail and be able to multi-task and redirect focus with frequent phone interruptions. MainePERS is an established,...

  • Insurance Customer Service Representative

    2 months ago

    Augusta, United States Sitel Full time

    **Become a Customer Service Expert** ** Insurance Customer Service Representative** Req ID#: 146848 Augusta, GA, US ** Insurance Customer Service Representative** Customer Service **Job Summary** At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity...

  • Customer Service Representative

    3 months ago

    Augusta, United States Performance Food Group Full time

    **Job Attributes** Job ID 52857BR Category Sales Shift 1st Shift Job Type Full Time Location ME Augusta Operating Company Performance NorthCenter **Share this on** **Customer Service Representative** ME Augusta Position Requirements Join a national company with great growth potential! Click here for more info: Responsible for assisting all customers with...

  • Customer Service Representative

    3 weeks ago

    Augusta, United States Big Island Motors Full time

    The Customer Service Representative at Austin Taylor Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Competitive...

  • Customer Service Representative

    5 days ago

    North Babylon, United States Check-Mate Industries Full time $18 - $22

    Job DescriptionJob DescriptionCustomer Service RepresentativeWest Babylon, New YorkCheck-Mate Industries LLC located in West Babylon, NY has an immediate opening for a Customer Service Representative to work in its West Babylon, New York facility.   Over the past 55 years, Check-Mate has proven to be the winning move for hundreds of customers in a diverse...

  • Customer Service Representative

    2 weeks ago

    North Babylon, United States Check-Mate Industries Full time $18 - $22

    Job DescriptionJob DescriptionCustomer Service RepresentativeWest Babylon, New YorkCheck-Mate Industries LLC located in West Babylon, NY has an immediate opening for a Customer Service Representative to work in its West Babylon, New York facility.   Over the past 55 years, Check-Mate has proven to be the winning move for hundreds of customers in a diverse...

  • Customer Service Representative

    2 weeks ago

    North Babylon, United States Check-Mate Industries Full time $18 - $22

    Job DescriptionJob DescriptionCustomer Service RepresentativeWest Babylon, New YorkCheck-Mate Industries LLC located in West Babylon, NY has an immediate opening for a Customer Service Representative to work in its West Babylon, New York facility.   Over the past 55 years, Check-Mate has proven to be the winning move for hundreds of customers in a diverse...

  • Customer Service Representative

    5 days ago

    Augusta, United States Caba Contractors Inc Full time

    We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customers , complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.     Responsibilities    ...