Coordinated Entry Specialist

4 weeks ago

Spokane, United States Cceasternwa Full time

Job Summary This position is responsible for diverting families from the homeless housing arena, assessing families for homeless housing services, and providing case management/triage services for community-based resources. Job Duties/Responsibilities Perform as a team member—working hand-in-hand to help support our participants and providers—being an effective team member is a critical job duty. Divert families from entering the homeless arena by providing alternative services, referrals, and mediation to resolve barriers to housing stability and prevent homelessness. Conduct assessments for families who are seeking homeless housing services and implement HFCA/Diversion policies and procedures. Maintain a small ( Triage emergent needs identified through the assessment process. Connect families—in the moment—with health care services, mainstream employment, medical and financial benefit services, as well as Rapid Re-housing services when appropriate. Provide client referrals to partner organizations for vacancies within their homeless programs. Maintain legible, organized, and up-to-date records through the use of a homeless database, as well as hard copy recordkeeping processes. Assist with system-wide data check oversight. Provide clear, concise, and empathetic information in all written and verbal communication interactions. Answer phones, transfer calls, and take messages in a professional, respectful, and calm manner. Adhere to an environment that fosters direct communication and a strengths-based approach to service delivery. Carry out shift responsibilities to ensure the ongoing safety, cleanliness, and smooth operation of the RRH/Coordinated Entry Center. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor. As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect. Assist with other tasks as needed. Provide leadership and appropriate response in the case of an emergency. Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine. Perform related functions necessary to support the mission and core values of Catholic Charities. Job Qualifications Education/Experience: To perform this job successfully, an individual must have a BA in Social Services or equivalent life experience and at least two (2) years prior experience in the direct service field. Proficiency in navigating Microsoft Office, database systems, and utilizing up-to-date technology platforms required. Certificates/Licenses: To perform this job successfully, no certifications are required. Successfully pass background check applicable to position. Physical Abilities: To perform this job successfully, an individual must be able to: Regularly stand, climb, walk, hear/listen, talk Frequently lift up to 50 pounds, pull/push, carry, grasp, reach, stoop, kneel Occasionally sit, crawl Clearly see 20+ feet, with or without corrective lenses, ability to focus Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the: Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation. Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data. Attendance: ability to consistently arrive and be able to work as scheduled. Computer/Technical Ability: computer knowledge needed. Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary. Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions. Language Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple maintenance requests Correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements. Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature. Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work. Reasoning Ability: ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations. Supervisory Skills: this job has no direct supervisory responsibilities. Workplace Environmental Conditions Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter. Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma. Heat: subject to high temperatures Cold: exposed to low temperatures Atmospheric Exposures: exposed to dusts, fumes, vapors, or mists. #J-18808-Ljbffr

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