Customer Experience Specialist

2 weeks ago

Spokane, United States TEKsystems Careers Full time

A WELL ESTABLISHED OUTDOOR AND PATIO CONSTRUCTION COMPANY IS LOOKING TO BRING ON A CUSTOMER EXPERIENCE SPECIALIST TO JOIN THEIR TEAM
If you feel you have the relevant experience, please apply and a recruiter will reach out to discuss next steps and help to set up an interview.
This position is a 6-month Contract to Hire
*Pay: *$23/hr
*Schedule: *Mon-Fri 8-5pm
*Start Date: *ASAP - Targeting sometime in Mid September
*Description:*
TEKsystems is partnering with a local construction company to find a detail-oriented and motivated Customer Experience Specialist to join our team. The ideal candidate will be the face of our client to their customer as they move through their projects. This person will be responsible for but not limited to the following responsibilities.
● Process important queries and manage customer expectations in a polite and friendly
manner
● Serving the needs of upscale clientele
● Excellent computer skills, including experience using a CRM. Skills with MS Office,
Google Calendar, Excel, Word, and Mac.
● Excellent communication skills, both oral and written.
● Possess time management skills, with the ability to plan your days/week with tasks and
calendar.
● Enter all scheduled items on the Google calendar to ensure complete accuracy
● Receive repair information and help coordinate and or give to the Install Coordinator
● Correspond with customers, Answer phone calls and emails from customers
● Implement tracking spreadsheets
● Work closely with the Install Coordinator and Screen Coordinator, Permitting and HR
● Communicate with Installers, helpers, RIM, OPS Manager, Production Managers to
enable progress, hit targets, and set installers up for success
● Guide customers through the pre installation process, install process and post
installation
● Initiate introductory, progress and completion texts to all customers
● Track all shipment orders along with extra material orders
● Ensure all components of the systems have been received and are available for
installation
● Knowledge of electrical work being performed, building inspections, etc.,
● Overall knowledge of jobs in the pipeline, in progress and completion
● Sending introductory texts and completion texts to customers
● Monitoring Google reviews and draw monthly customer winners for submittal if
applicable
● Maintain Job Nimbus Customer Tiles throughout the duration of projects
● Building rapport with customer through maintaining constant contact via phone, email or
text
● Social Media Management Instagram specific
● Manage completion photos through professional photographer agency and coordinate
etc.,
*Skills:*
scheduling coordinating, Customer experience, Customer service, Crm, Salesforce crm, ms office suite, google calendar
*Additional Skills & Qualifications:*
• Proven experience as a Customer Experience/Customer Concierge Specialist
• Familiarity with MS Office Suite and Google Suite
• Familiarity with CRMs
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills.
*Experience Level:*
Entry Level





About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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