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Service Coordination and Client Support Specialist
2 months ago
Raptor Rooter & Plumbing is seeking a dedicated full-time Service Coordination and Client Support Specialist to manage incoming communications, oversee scheduling, and assist in office operations. This role offers a competitive salary ranging from $17-$24 per hour, depending on qualifications and experience.
Along with attractive compensation and a supportive work environment, we provide our team members with the following benefits:
- Full-Time Employment
- Comprehensive Health, Dental, and Vision Insurance
- Competitive Salary, Bonus Opportunities, and Commission
- Paid Time Off
- Reimbursement for Testing
- Retirement Plan with Employer Matching
- Parental Leave
- Weekend Shifts Available
- Support for Professional Development
- Company Fuel Card
DAILY RESPONSIBILITIES
This in-office position offers two potential schedules: Monday - Thursday or Friday - Monday.
As a Service Coordination and Client Support Specialist, you will arrive each day prepared to enhance scheduling efficiency while maintaining exceptional customer service. Your daily tasks will primarily involve working in an office setting, utilizing phone and computer systems. Your friendly and professional demeanor will shine as you handle incoming client inquiries and coordinate service requests for field technicians. You will communicate estimated arrival times to clients and proactively inform them of any potential delays, rescheduling appointments as necessary.
Your role will involve organizing service calls to ensure prompt and convenient assistance, maximizing the productivity of our field technicians. You will plan ahead to keep all personnel engaged and ensure that all necessary job permits are secured and up to date. Whether communicating over the phone or in person, you will relay work orders, messages, and other pertinent information to work crews, supervisors, or field inspectors. You will collaborate with customers and supervisory staff to address inquiries, concerns, or requests. For each service order, you will assess the required equipment, vehicles, materials, or personnel needed. You will take pride in ensuring client satisfaction, keeping all parties informed, and facilitating smooth operations.
ABOUT RAPTOR ROOTER & PLUMBING
Since our inception, our family-owned business has been committed to delivering outstanding service to clients in the Washington and Idaho regions. We specialize in both service plumbing and construction plumbing for residential and multi-residential properties. As we expand, we will also introduce commercial plumbing services. Our range of service jobs includes addressing leaking pipes, sump pump repairs and installations, water heater services, frozen pipes, sewage backups, and more. We are equipped to handle jobs of any size and offer 24/7 emergency services to address urgent issues at any time.
In addition to providing excellent results for our customers, we prioritize creating a family-oriented workplace where our team members feel valued. We are dedicated to offering competitive pay and comprehensive benefits to our employees. If you are looking to join a supportive team that appreciates your contributions, we encourage you to consider this opportunity.
OUR IDEAL SERVICE COORDINATION AND CLIENT SUPPORT SPECIALIST
- Professional - communicates with respect and patience
- Organized - maintains a tidy and efficient office environment
- Problem-solver - innovative and resourceful in finding solutions
- Dependable - follows through on commitments
- Reliable - punctual and consistent in attendance
QUALIFICATIONS
- High school diploma or equivalent
- Associate's degree OR a combination of education and relevant experience
- Minimum of 2 years of dispatch experience in a contracting or home improvement setting
- Experience with ServiceTitan is preferred
If you meet these qualifications, we invite you to explore joining our office team as a Service Coordination and Client Support Specialist.
