Client Service Rep
2 weeks ago
A WELL ESTABLISHED OUTDOOR AND PATIO CONSTRUCTION COMPANY IS LOOKING TO BRING ON A CUSTOMER EXPERIENCE SPECIALIST TO JOIN THEIR TEAM
If you feel you have the relevant experience, please apply and a recruiter will reach out to discuss next steps and help to set up an interview.
This position is a 6-month Contract to Hire
*Start Date: *ASAP - Targeting sometime in Mid September
*TEKsystems is partnering with a local construction company to find a detail-oriented and motivated Customer Experience Specialist to join our team. The ideal candidate will be the face of our client to their customer as they move through their projects. Excellent computer skills, including experience using a CRM. Skills with MS Office,
Google Calendar, Excel, Word, and Mac.
● Receive repair information and help coordinate and or give to the Install Coordinator
● Correspond with customers, Answer phone calls and emails from customers
● Guide customers through the pre installation process, install process and post
installation
● Track all shipment orders along with extra material orders
● installation
● Knowledge of electrical work being performed, building inspections, etc.,
● Overall knowledge of jobs in the pipeline, in progress and completion
● Monitoring Google reviews and draw monthly customer winners for submittal if
Maintain Job Nimbus Customer Tiles throughout the duration of projects
● Building rapport with customer through maintaining constant contact via phone, email or
scheduling coordinating, Customer experience, Customer service, Crm, Salesforce crm, ms office suite, google calendar
*Proven experience as a Customer Experience/Customer Concierge Specialist
• Familiarity with MS Office Suite and Google Suite
• Familiarity with CRMs
• Entry Level
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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