Guest Services Staff

2 months ago

San Francisco, United States Aeg Worldwide Inc Full time

Work at AEG

**Guest Services Staff - Goldenvoice SF**

Guest Services Part Time AEGLV3928 * **GUEST SERVICES**

* **USHER/TICKET TAKER**

* **USHER SUPERVISOR**

* **VIP COORDINATOR**

* Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.

* Operate the various coat check rooms within established guidelines and procedures at the venue.

* Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).

* Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.

* Seat guests and assist ADA patrons.

* Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.

* Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.

* Monitor venue during guest arrival and exit to comply with fire department safety regulations.

* Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

* A minimum education level of: High School Diploma or its equivalency

* A minimum of 1-2 years of related work experience

* Ability to work in varying conditions

* Ability to lift 50 lbs. without assistance

* Positive attitude with superior customer service skills

* Ability to stand, walk, and climb stairs for long periods of time

* Previous experience working in events and knowledge of the music industry preferred

* Availability to work nights, weekends, and holidays as needed according to venue schedule.

A ssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s) . Work to e ffectively accommodat e guests with disabilities , while complying with facility/event ADA requirements. A minimum education level of: High School Diploma or its equivalency A minimum of 0-1 y ears of related work experience Possess strong interpersonal and communication skills A minimum education level of: High School Diploma or its equivalency (BA/BS Degree Preferred) A minimum of 4 y ears of related work experience * A minimum of 4 years work experience as an usher

* Available to work nights, weekends and holidays

* Excellent interpersonal, communication, and problem solving skills

* Excellent customer service skills

* Ability to effectively supervise, motivate and lead a productive team.

* Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner.

* Build and maintain relationships with VIP clients to maintain long term business and drive sales.

* Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.

* Execute delivery and placement of arrival amenities.

* Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.

* Maintain professionalism, cleanliness, and standards of all VIP areas.

* May assist with general office duties.

* A minimum education level of: High School Diploma or its equivalency

* A minimum of 2-3 years of related work experience.

* Proficient in Microsoft Office Suite (Outlook, Word, and Excel)

* Exceptional organizational skills and attention to detail.

* Strong interpersonal, verbal and written communication skills.

* Positive attitude with superior customer service skills.

* Ability to work in a fast-paced environment.

* Must be able to work evenings, weekends, and holidays as needed.

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