Guest Services Supervisor
1 week ago
Location
Harbor Court Hotel
Compensation
$75,000 - $85,000 annually
Company Overview
Springboard Hospitality is a distinguished third-party hotel management firm with over 30 years of experience in enhancing lifestyle hotels across various locations. Our team is composed of a diverse array of independent thinkers, creative storytellers, and community advocates, all committed to delivering exceptional hospitality experiences.
We pride ourselves on fostering a culture that values innovation and collaboration, ensuring that our employees are equipped to thrive in their careers while contributing to the growth of our properties and communities.
Primary Responsibilities
As a Guest Services Supervisor, you will oversee the daily operations of the hotel's front office, ensuring adherence to corporate standards while delivering exemplary service. Your role will include:
- Supervising front desk operations and guest services to maintain high service standards.
- Reviewing VIP reservations and coordinating with various departments to ensure guest satisfaction.
- Managing payroll, schedules, and reporting to support operational efficiency.
- Handling cash and payment transactions, ensuring accuracy and security.
- Addressing guest complaints and resolving issues with professionalism and discretion.
- Leading front office meetings and representing the department in management discussions.
- Monitoring expenses and reporting on financial performance to assist in cost control.
- Coordinating with maintenance to ensure a safe and pleasant environment for guests and staff.
Qualifications
Experience:
- Minimum of 2 years in a similar role within the hospitality industry, preferably in a luxury setting.
- Proficient in Microsoft Office and hotel management software.
- High School diploma or GED required; higher education preferred.
- Strong customer service skills with the ability to communicate effectively.
- Detail-oriented with excellent organizational abilities.
- Able to work collaboratively in a fast-paced environment.
Work Environment
Springboard Hospitality values a balanced work culture, offering flexible working arrangements and a comprehensive benefits package for eligible employees. We are committed to creating an inclusive workplace that fosters growth and development for all team members.
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