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Guest Services Specialist
2 months ago
We are seeking warm, attentive, and compassionate Guest Services Specialists who are eager to grow and advance in their careers. The ideal candidates will be articulate and dedicated to providing exceptional customer service to our clients. They will strive to enhance the experience of every guest, ensuring that their time with us is memorable and rejuvenating.
As the initial point of contact for our clients, you embody the essence of the San Francisco Institute of Esthetics and Cosmetology brand, significantly influencing guests' first and last impressions. The right individuals will take pride in this important role and rise to the occasion of enhancing each guest's visit.
Key Responsibilities
- Greet clients warmly, confirming appointments and facilitating the check-in process.
- Engage clients with informative tours of our facilities, showcasing our luxurious offerings and unique features.
- Identify guests celebrating special occasions and collaborate with your team to create unforgettable experiences tailored just for them.
- Promote membership options, gift card promotions, and retail products to support our clients' wellness journeys.
- Provide personalized recommendations for services, enhancements, and practitioners based on each client's individual preferences.
- Cultivate relationships with our diverse clientele, encouraging them to deepen their connection with our establishment.
- Clearly communicate the full range of services and products available, assisting clients in selecting the best options for their needs.
- Serve as a vital link between front-of-house and back-of-house operations, ensuring seamless communication and service delivery.
Key Skills and Attributes
- Proficient with technology and quick to learn new software applications.
- Communicates effectively and promptly, keeping all relevant parties informed.
- Confident in managing appointment scheduling and processing transactions accurately.
- A collaborative team player willing to assist in various capacities beyond the front desk.
- A representative of our brand, ensuring that our standards are upheld throughout the establishment.
- Capable of standing for extended periods and lifting items to maintain cleanliness and organization in the reception area.
Our Culture
The San Francisco Institute of Esthetics and Cosmetology is a family-oriented organization, and we consider each employee a valued member of our community. We take pride in promoting from within, with many of our leaders having started in entry-level positions. Our mission is to create transformative experiences for both our clients and our team members.
Compensation and Benefits
- Competitive hourly wage.
- Performance-based compensation, including bonuses and incentives.
- Comprehensive wellness program featuring complimentary services.
- Generous employee discounts on our exclusive product lines.
- Health benefits, including medical, dental, and vision coverage, along with a retirement savings plan.
- Flexible scheduling options and paid time off.
- Opportunities for professional development and career advancement.
Safety Standards
Your health and safety are our top priorities. We have implemented rigorous cleaning protocols and enhanced sanitization measures to ensure a safe environment for both our staff and clients.
About Us
The San Francisco Institute of Esthetics and Cosmetology is dedicated to providing transformative experiences in the wellness industry. We offer a wide range of services designed to promote relaxation and rejuvenation, creating a sanctuary for our clients to unwind and reconnect with themselves.
