Guest Services Supervisor

3 weeks ago

San Francisco, United States Holiday Inn Express - San Fran Union Square Full time
Job DescriptionJob Description

Job Purpose:

Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints, trains, supervises, schedules and assists in evaluating staff.

Job Responsibilities:

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Monitor workflow, room status and group activity and effectively communicate info for well-informed fellow departments, to increase team efficiency and overall productivity.
  • Delegate tasks, monitor line level staff and act as a liaison with other departments.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
  • Provide emergency assistance to residents as needed.
  • Monitor building safety.
  • Participate as part of the support team for residents.
  • Excellent verbal and written English communication skills, with a second language helpful.
  • Use personal judgment and specialized knowledge to give information to people.
  • Customer Focus, anticipates guest needs and responds pleasantly and professionally
  • Experience in cash handling and credit cards
  • Experience in maintaining confidential information, including guest registration and cc information.
  • The ability to access, retrieve and leverage info from the hotel property management system is expected.
  • Ability to work well with others and encourage the same values in team members
  • Composure to work under pressure and to address and resolve guest problems or concerns
  • Approachability to encourage effective communication with guests and fellow team members
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  • General office equipment and cash register operation knowledge is expected.
  • Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:

Education:

HS Diploma or equivalent.

Experience:

Minimum 3 months hospitality, general office, accounts receivable, or customer service experience.

Schedule:

  • Day shift
  • Evening shift
  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Weekend Availability
  • Monday to Sunday
  • On Call
  • Overtime

Benefits:

  • Completive Salary
  • Employee Hotel discount
  • Health Insurance
  • Dental Insurance
  • Vision insurance
  • Paid Holiday, Vacation and Sick Days
  • Disability Insurance
  • Flexible schedule
  • Various Bonus Programs
  • Signing Bonuses
  • Referral program
  • Commission for referred and booked hotel business

COVID-19 Safety Precautions:

  • Personal Protective Equipment provided
  • Plastic shields at work stations
  • Temperature screenings
  • Social distancing guidelines in place per CDC guidelines
  • Sanitizing, disinfecting, and cleaning procedures in place

We are an equal opportunity employer and consider all qualified applicants equally without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

  • Guest Services Supervisor

    2 weeks ago

    San Francisco, United States Aquarium of the Bay Full time

    The Guest Services Supervisor position is responsible for working alongside the Director of Guest Services, the Guest Services Manager, and Assistant Managers to oversee the day-to-day running of all ticketing, retail, and specialty areas. As a Supervisor, you are expected to set the tone and example for the rest of the Guest Services staff; our Supervisors...

  • Mailroom Supervisor

    2 weeks ago

    San Francisco, United States Mailroom Supervisor Full time

    As an Office Service Person, you’ll be in charge of supporting copy/print duties, take incoming mail to the right office/department, scheduling conference rooms/guest office space, answering phones, and inventory management. **Qualifications**: - High School Diploma or equivalent. - 1+ years of related experience (office, mailroom,etc.). - Proficient...

  • Guest Services Supervisor

    1 month ago

    San Francisco, United States Sage Hospitality Group, LLC Full time

    Our Guest Services Supervisor supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurat Guest Services Supervisor, Hotel, Guest Service, Supervisor, High School, Reservations

  • Guest Services Supervisor

    1 month ago

    San Antonio, United States Omni Hotels & Resorts Full time

    The Guest Services Supervisor represents the hotel at the main entrance by greeting guests in an enthusiastic and courteous manner. Maintains driveway traffic flow to allow main hotel entrance accessibility as well as to ensure ample space for passen Guest Services Supervisor, Guest Service, Valet Attendant, Supervisor, Hotel

  • Guest Services Supervisor

    2 weeks ago

    San Francisco, United States Sage Hospitality Full time

    **Why us?** Hotel Zeppelin is seeking a full-time Guest Services (Front Desk) Supervisor to join our team in serving guests with creativity and passion! Work Where You Belong! **Hotel Zeppelin** - A vibrant and vivacious hub that celebrates San Francisco’s counterculture, with a cheeky take on hospitality. Here’s to the rule-breakers, revolutionaries,...

  • Guest Services Supervisor

    4 weeks ago

    San Diego, United States Bartell Hotels, a CALP Full time

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...

  • Guest Services Supervisor

    3 weeks ago

    San Diego, United States Bartell Hotels, a CALP Full time

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...

  • Guest Services Supervisor

    4 weeks ago

    San Francisco, United States Holiday Inn Express - San Fran Union Square Full time

    Job DescriptionJob DescriptionJob Purpose: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints, trains, supervises, schedules and...

  • Guest Service Supervisor

    2 weeks ago

    San Diego, United States Pacific Terrace Hotel Full time

    **About Bartell Hotels**: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table...

  • Guest Services Staff

    2 months ago

    San Francisco, California, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Guest Services Staff

    3 weeks ago

    San Francisco, California, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Guest Services Supervisor

    1 week ago

    San Francisco, United States Sage Hospitality Group Full time

    Job Overview Our Guest Services Supervisor supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding...

  • Guest Services Supervisor

    1 month ago

    San Antonio, United States Omni Hotels Full time

    Location La Mansion del Rio The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks. Omni La...

  • Guest Services Supervisor

    3 weeks ago

    San Antonio, United States Omni Hotels Full time

    Location La Mansion del Rio The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks. Omni La...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, United States Bartell Hotels, a CALP Full time

    **About Bartell Hotels**: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table...

  • Guest Services Supervisor

    1 week ago

    San Diego, United States Bartell Hotels, a CALP Full time

    **About Bartell Hotels**: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table...

  • Guest Services Supervisor

    1 week ago

    San Diego, United States Bartell Hotels, a CALP Full time

    **Primary Objective of Guest Services Supervisor Position** To assist in supervising the operations of the Front Desk, to include the performance or Guest Service Agents and Bell staff, ensuring all are executing in a pleasant, professional and efficient manner, contributing to an overall positive guest experience. **Responsibilities** - Greet, register,...

  • Guest Services Supervisor

    4 weeks ago

    San Diego, United States Bartell Hotels, a CALP Full time

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...

  • Guest Services Supervisor

    3 weeks ago

    San Diego, United States Bartell Hotels, a CALP Full time

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...

  • Guest Services Supervisor

    3 weeks ago

    San Diego, United States Bartell Hotels, a CALP Full time

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...