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Customer Relations Specialist
2 months ago
Job Summary
We are seeking a skilled and dedicated Customer Relations Specialist to join our repair and service company. The Customer Relations Specialist will be responsible for managing the communication between the company and our valued customers, ensuring that all customer inquiries and issues are addressed promptly and professionally.
As the first point of contact for our customers, the Customer Relations Specialist will play a vital role in maintaining and building strong relationships with our clients. The ideal candidate will have exceptional communication and interpersonal skills, as well as a passion for providing top-quality customer service.
Responsibilities:
Serve as the primary point of contact for customers, answering inquiries and resolving issues in a timely and professional manner.
Collaborate with other teams, such as the service and sales departments, to ensure that customer needs are met efficiently and effectively.
Manage customer accounts and maintain accurate records of interactions and transactions.
Check and test the incoming and outgoing parts and file a report.
Take care of shipping to and from client location to office.
Conduct customer satisfaction surveys and provide feedback to management on areas for improvement.
Proactively identify and address potential issues before they become problems, ensuring that customer complaints are resolved quickly and satisfactorily.
Continuously improve the customer experience by implementing best practices and procedures and staying up to date with industry trends and innovations.
Provide product and service information to customers, explaining technical details and features as necessary.
Promote the company's products and services and identify opportunities for upselling and cross-selling.
Requirements:
Bachelor's degree in a relevant field, such as business administration or communications, or equivalent experience.
Proven experience in a customer service or customer relations role, preferably in a repair and service industry.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Strong problem-solving and conflict resolution skills, with the ability to think critically and handle challenging situations.
Demonstrated ability to work independently and collaboratively in a team environment.
Proficiency in Microsoft Office Suite, customer relationship management (CRM) software, and other relevant tools and applications.
Familiarity with industry regulations and standards, and the ability to stay up to date with changes and updates.
Willingness to work flexible hours, including evenings and weekends, as necessary.
If you are passionate about providing exceptional customer service and have the skills and experience required for this position, please submit your resume and cover letter for consideration. We offer a competitive salary, and opportunities for growth and advancement within the company.
Job Type: in person / full-time
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