Customer Relations Specialist Carrollton, TX
2 months ago
Why
Rebel, Why This Job.
Some people like the status quo, the safe and the
mundane. Others challenge every convention in the book, create new values and
expectations, and change their world. They are the Rebels. They are the
Challengers. If this is you, read on.
Rebel
Athletic is a classic Challenger Brand. Established in 2013 by Ernst &
Young Entrepreneur of the Year 2020, Karen Aldridge, to challenge the lowly
conventions of the Allstar Cheer apparel market. Rebel is now the undisputed
Allstar Cheer market, thought and style leader.
Over the past 8+ years, Rebel has turned
heads quicker than any other manufacturer, and expanded into School and
Sideline Cheer, Dance, and everyday athletic wear – all with a trademark
sparkle. Rebel’s cutting-edge designs, technological innovations and unstinting
focus on service, quality, choice, and value have set a new standard in an
industry that was starving for something new. Rebel is the brand that everyone
else follows. So, if you want to be a follower, go and work for them. If not,
become a Rebel.
Summary
of Position:
This position is crucial to our company's
success in delivering an exceptional customer experience. Team members in this role
will be assigned primary and secondary areas of responsibility across multiple
channels that Customer Relations is responsible for. At Rebel Athletic, CR Specialists are given
autonomous, creative opportunity to taken an active role in the full operations
of customer experience. They will be
directly involved in communicating with all types of customers, identifying
customer needs, coordinating daily operational tasks with account managers in
the field, auditing and resolving experience discrepancies, mediating on a long
term relationship with a customer, assisting e-commerce customers by phone and
email, assisting returns and special order assistance, maintaining accurate information
on updated products, policies, systems and solutions, as well as daily business
reporting, payment and collection assistance, as well as technical and quality
support resolutions, working with all other teams as the responsible
facilitator.
Duties and
Responsibilities
:
·
Call and email resolution, customer order support, tech support, administrative
assistance, and outbound call projects to customers in the order process
• Answer customer
calls and concerns, effectively manage and take initiative to procure
situation;
• Assist in
return/exchange customer requests, keep accurate records
• Log customer calls
and interactions and assigning appropriate actions as needed
• Gain core
knowledge of sales operations inside the company to best deliver support to the
customers
• Maximize sales
revenue and shorten the process by initiating relationships for excellent
customer service on existing orders with customer-base
• Take inbound
inquiries and attempt to resolve through a 1-channel system
• Audit electronic
forms and initiate send offs to customers daily
Qualifications:
·
Ability to effectively work on multiple assignments in a fast-paced
environment
·
Deadline driven with ability to work independently
·
Excellent verbal and written English skills to effectively
interact with our customer base
·
Attention to detail and follow through on projects that
require repeated follow up and engagement of customers
·
Task-oriented and ability to prioritize based on deadline
and importance
·
Customer service focused
·
Hardworking, self-starter who can learn tasks quickly
·
Background in Apparel, Fashion or related field preferred
·
Familiarity with Salesforce/CRM systems highly desirable
·
Knowledge of cheerleading, dance and/or gymnastics is a plus
Working
Conditions:
The Customer Relations Specialist works in an office
environment.
an office environment.
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