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Client Relations Specialist

2 months ago

Carrollton, Ohio, United States Razor Rents Full time

About Razor Rents: Razor Rents (Leppo Rents) has been dedicated to enhancing the careers of its employees since 1945. Our commitment to excellence has earned us numerous accolades for outstanding products and being a top workplace. This success is rooted in our guiding principle, the Leppo Way.

Role Overview: As a Customer Support professional, your primary responsibility will be to ensure an exceptional customer experience by embodying the Leppo Way. You will engage with customers through various channels (phone, email, in-person, etc.) and manage counter duties while being cross-trained in multiple store areas to meet business demands.

Key Responsibilities:

  • Deliver exceptional service and support to both internal and external clients by effectively managing and directing calls.
  • Assist walk-in clients by accurately identifying and pricing items, understanding customer needs to recommend appropriate products, and processing transactions while maintaining high service standards.
  • Educate customers about the products and services available.
  • Promptly address and resolve customer inquiries, requests, and complaints.
  • Support billing and credit invoice processes as required.
  • Participate in the loading and unloading of equipment as necessary.
  • Consistently promote the Leppo Way in all interactions.
Employee Benefits:
  • Comprehensive Medical, Dental & Vision Insurance
  • Flexible Spending Account
  • Company-Paid Life Insurance and AD&D
  • Short and Long Term Disability Coverage at no cost
  • Employee Assistance Program
  • 401K Plan with Company Match
  • Paid Holidays, Floating Holidays, and 2.5 weeks of Paid Time Off in the first year
  • Training and Development Opportunities
  • Wellness Incentives
  • Discounts on Products and Services
  • Performance-Based Bonuses
  • Celebratory Luncheons
  • Annual Holiday Celebrations
  • Anniversary Recognition Gifts
Qualifications:
  • High School Diploma or equivalent
  • 1-2 years of experience in Customer Service
  • Strong customer relationship management skills
  • Proficiency in Microsoft Office applications
  • Excellent verbal communication abilities
  • Capability to manage a high volume of tasks and navigate stressful situations
  • Strong time management and organizational skills with attention to detail
Working Conditions:
  • Ability to perform essential job functions in compliance with ADA, FMLA, and other applicable standards.
  • Maintain regular and punctual attendance.
  • This role may involve physical activities such as lifting, bending, twisting, pulling, pushing, and effective communication with clients.
Razor Rents is an equal opportunity employer and prohibits discrimination or harassment based on any characteristic protected by law.