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Client Relations Specialist

2 months ago

Carrollton, Ohio, United States Razor Rents Full time

About Razor Rents: Razor Rents (Leppo Rents) has been dedicated to the growth of its employees since 1945. We are consistently recognized for our outstanding products and exceptional workplace environment. Our commitment to excellence is embodied in the Leppo Way.

Role Overview: As a Customer Support professional, you will play a crucial role in ensuring a superior customer experience by embodying the principles of the Leppo Way. Your responsibilities will include engaging with customers through various communication channels (phone, email, in-person, etc.) and managing counter duties while being adaptable to support different areas of the business.

Key Responsibilities:

  • Deliver exceptional service and support to both internal and external clients by effectively managing calls and directing inquiries.
  • Assist walk-in clients by accurately identifying and pricing items, understanding customer needs to recommend appropriate products, and processing transactions with precision.
  • Educate customers about the products and services available.
  • Promptly address and resolve customer inquiries, requests, and complaints.
  • Support billing and credit processes to meet business requirements.
  • Participate in the physical handling of equipment as necessary.
  • Consistently promote the values of the Leppo Way.
Employee Benefits:
  • Comprehensive Medical, Dental & Vision Insurance
  • Flexible Spending Account
  • Company-Paid Life Insurance and AD&D
  • Short and Long Term Disability Coverage at no cost
  • Employee Assistance Program
  • 401K Plan with Company Match
  • Paid Holidays, Floating Holiday, and 2.5 weeks of Paid Time Off in the first year
  • Training and Development Opportunities
  • Wellness Incentives
  • Discounts on Products and Services
  • Performance-Based Bonuses Quarterly and Annually
  • Celebratory Luncheons
  • Annual Holiday Gatherings
  • Anniversary Recognition Gifts
Qualifications:
  • High School Diploma or equivalent
  • 1-2 years of experience in Customer Service
  • Strong interpersonal skills and customer relationship management
  • Proficiency in Microsoft Office Suite
  • Excellent verbal communication abilities
  • Capacity to manage a high volume of tasks and navigate stressful situations
  • Strong organizational skills with meticulous attention to detail
Work Environment:
  • Ability to perform essential job functions in compliance with ADA, FMLA, and other relevant standards.
  • Consistent and punctual attendance is required.
  • This role involves physical activities such as lifting, bending, and interacting with clients.
Razor Rents is an equal opportunity employer and prohibits discrimination or harassment based on any characteristic protected by law.