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Client Relations Specialist

2 months ago

Carrollton, Ohio, United States Razor Rents Full time

About Razor Rents: Razor Rents (Leppo Rents) has been dedicated to the growth of our employees' careers since 1945. We are consistently recognized for our outstanding products and exceptional workplace environment. Our commitment to excellence is embodied in the Leppo Way.

Role Overview: As a Customer Support professional, you will play a crucial role in ensuring a superior customer experience by embodying the principles of the Leppo Way. Your responsibilities will include engaging with customers through various communication channels (phone, email, in-person, etc.) and managing counter duties while providing comprehensive service. You will also be cross-trained to assist in different areas of the store to meet the operational needs of the business.

Key Responsibilities:

  • Deliver exceptional service and support to both internal and external clients by efficiently handling and directing calls.
  • Assist walk-in clients by accurately identifying and pricing items, understanding customer needs to recommend appropriate products, and processing transactions while maintaining high service standards.
  • Educate clients about the products and services available.
  • Promptly address and resolve customer inquiries, requests, and complaints.
  • Support billing and credit invoice processes as required.
  • Participate in the physical handling of equipment, including loading and unloading.
  • Consistently promote the values of the Leppo Way.
Employee Benefits:
  • Comprehensive Medical, Dental & Vision Insurance
  • Flexible Spending Account options
  • Company-funded Life Insurance and AD&D
  • Short Term and Long Term Disability coverage at no cost
  • Employee Assistance Program
  • 401K Plan with company matching
  • Paid Holidays, Floating holidays, and 2.5 weeks of Paid Time Off in the first year
  • Training and Development opportunities
  • Wellness Incentives
  • Discounts on products and services
  • Performance-based bonuses quarterly and annually
  • Celebratory luncheons
  • Annual holiday gatherings
  • Gifts for work anniversaries
Qualifications:
  • High School Diploma or equivalent
  • 1-2 years of experience in Customer Service
  • Strong interpersonal skills and customer relationship management
  • Proficiency in Microsoft Office applications
  • Excellent verbal communication abilities
  • Capability to manage a high volume of tasks and navigate stressful situations
  • Strong time management and organizational skills with attention to detail
Physical Requirements:
  • Ability to perform essential job functions in compliance with ADA, FMLA, and other applicable standards.
  • Regular and punctual attendance is essential.
  • This role may involve physical activities such as lifting, bending, twisting, pulling, pushing, and effective communication with clients.
Razor Rents is an equal opportunity employer, committed to fostering a diverse and inclusive workplace, free from discrimination and harassment.