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Reception and Client Relations Specialist

2 months ago

Carrollton, Texas, United States Latham & Watkins Full time

About Latham & Watkins:

Latham & Watkins is a prestigious global law firm recognized among the elite in the industry. Our firm’s success is fundamentally linked to our dedication to recruiting and nurturing exceptional talent, fostering a team that delivers unparalleled quality and service to our clients. We are guided by our core principles: respect, innovation, and collaboration.

Role Overview:

The Front Office Host plays a vital role within Latham's Workplace Experience team. This position is tasked with creating a welcoming and efficient environment for all visitors, utilizing a customer interaction system to deliver high-quality, knowledgeable, and consultative customer service alongside administrative support. This role is based in our Paris office, with standard working hours of 8 hours daily, including a one-hour break, from Monday to Friday. Coverage is required between 7:45 AM and 7:00 PM.

Key Responsibilities:

  • Providing a warm and genuine welcome to all guests and staff; guiding both internal and external clients to their destinations.
  • Proactively anticipating client needs through careful preparation and organization.
  • Managing Guest Services and relevant communication channels to ensure a seamless resolution service for clients.
  • Assisting with various ad hoc responsibilities, including phone reception, conference room bookings and setups, responding to transportation or catering requests, and supporting major events.
  • Ensuring that workstations, offices, and collaborative spaces are well-presented, equipped, and configured according to client specifications.

Qualifications:

We invite candidates who:

  • Have a passion for delivering exceptional customer service.
  • Possess strong professional interpersonal skills, enabling effective interaction with individuals at all levels within the organization.
  • Exhibit proficiency in IT, particularly in Excel.

Additionally, candidates should have:

  • Excellent written and verbal communication skills in both English and French; knowledge of additional languages is advantageous.
  • Strong organizational abilities to manage time effectively, prioritize tasks, and meet multiple deadlines.
  • The capability to handle confidential and sensitive information with discretion.

Benefits and Additional Information:

Successful candidates will benefit from a rewarding career opportunity in a supportive environment, complemented by a competitive compensation package that includes performance-based bonuses. Eligible employees can take part in Latham's comprehensive benefits program, which features:

  • Lunch vouchers.
  • Health insurance, group income protection, and life assurance.
  • A profit-sharing plan.
  • A pension plan.
  • Wellness initiatives.
  • Employee discounts.
  • And more.

Moreover, we offer a variety of diversity programs, including Global Affinity Groups, which provide a platform for sharing experiences and advice, fostering a supportive network with shared interests to enhance the workplace experience.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We leverage a rich tapestry of talent to establish one of the world's foremost law firms, advancing these commitments through our Global Citizenship department. Our diverse team of lawyers, paralegals, and professional staff represents a wide array of races, ethnicities, religions, sexual orientations, cultures, and languages, which enriches our firm.