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Guest Relations Specialist

2 months ago

Carrollton, Texas, United States AEG Full time

About AEG: At AEG, we are dedicated to enhancing the experience of our guests through the power of sports and entertainment. We strive to create an atmosphere that feels like a second home for our visitors, where they can learn, engage, and enjoy their time with us. Our mission is to ensure that everyone, regardless of their background or skill level, can experience the joy that sports can bring.

Position Overview: We are looking for a dynamic and enthusiastic individual to become a vital part of our team as a Guest Relations Specialist. In this role, you will be instrumental in delivering outstanding guest satisfaction and ensuring smooth operations within our facility. Your primary responsibility will be to make every visitor feel welcomed and appreciated, ensuring they leave with a positive impression.

Key Responsibilities:

  • Guest Engagement: Warmly greet guests and promptly address their needs.
  • Information Assistance: Provide accurate information about our services and programs.
  • Inclusive Environment: Foster a welcoming atmosphere where all guests feel valued.
  • Feedback Management: Handle guest feedback and concerns with professionalism and empathy.
Operational Duties:
  • Maintain cleanliness and presentation standards throughout the facility.
  • Assist with scheduling, reservations, and event planning.
  • Respond to inquiries via phone and email in a timely manner.
  • Collaborate with leadership on inventory management.
  • Conduct facility checks and ensure adherence to opening and closing procedures.
Problem Resolution:
  • Address guest issues promptly, aiming to exceed their expectations.
  • Work with team members to resolve any operational challenges.
Communication:
  • Collaborate with colleagues to ensure a seamless guest experience.
  • Share relevant guest feedback with leadership.
  • Effectively communicate information about our programs to guests.
Administrative Responsibilities:
  • Manage guest registrations and inquiries.
  • Assist in tracking attendance and processing payments.
  • Prepare reports on guest participation and facility usage.
Training and Development:
  • Engage in ongoing training to stay informed about policies and procedures.
Company Culture:
  • Embody our commitment to service excellence by being professional and approachable.
  • Work collaboratively with leadership to foster a positive workplace culture.
Qualifications:
  • High school diploma or equivalent.
  • Experience in customer service or hospitality.
  • Strong interpersonal and communication skills.
  • Ability to remain calm under pressure and solve problems effectively.
  • Proficiency in basic computer applications.
  • Flexibility to work varied hours, including evenings and weekends.
  • Physical ability to perform tasks such as lifting and standing for extended periods.
Benefits:
  • Gain valuable experience in the sports and entertainment industry.
  • Be part of a supportive team culture focused on growth and excellence.