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Customer Care Associate

2 months ago

Carrollton, Georgia, United States The City Menus LLC Full time

Client Support Specialist

We are seeking a dedicated Client Support Specialist to enhance and manage information related to our organization through various databases and digital systems. The ideal candidate will possess strong technological skills and a passion for engaging with individuals while effectively addressing challenges. Your role will encompass essential front office responsibilities.

Key Responsibilities

- Engage with clients through telephone and electronic communication.

- Enter customer and account information by accurately transcribing data from source documents.

- Digitally archive documents and produce files as necessary.

- Address inquiries for information and retrieve pertinent files.

- Provide informed responses to questions regarding products and services.

- Identify, investigate, and resolve client concerns utilizing the computer system.

- Follow up on client inquiries that require additional attention.

- Generate leads and maintain communication with prospective clients.

- Handle sensitive financial and personal information with discretion.

Qualifications

- Exceptional phone manners and outstanding verbal, written, and interpersonal communication skills.

- Proficient in using office machinery, including fax machines and scanners.

- Demonstrated typing speed and accuracy.

- Strong attention to detail.

- Organizational skills with the ability to concentrate on assigned tasks.

- High School Diploma.