Aftermarket Customer Support

3 months ago

Cedar Rapids, United States Terex Full time

** Aftermarket Customer Support**

Cedar Rapids, IA, US

**Job ID:** 29203

**Location:** US-IA Cedar Rapids HR

**Department:** Customer and Product Support

The Aftermarket Customer Support position is responsible for providing aftermarket support for company products by utilizing knowledge of product line equipment to assist dealers in securing a greater share of replacement parts in the market/territory. This position will advise dealers on the availability of conversion parts and assist dealer and/or customer to solve problems associated with replacement parts.The position will also be providing aftermarket support for company products by utilizing knowledge of product line equipment to assist dealers in securing a greater share of replacement parts in the territory. You will advise dealers on the availability of conversion parts and assist dealer and/or customer to solve problems associated with replacement parts.

**Responsibilities:**

* Expedite open parts orders and manage backlog

* Prepare specific price and availability requests for dealers

* Understand Export Compliance Regulations for international Shipments

* Coordinate with shipping distribution center international shipment instructions

* Provide back-up support for inside parts team when needed

* Price and Maintain intercompany Price Lists by Country

* Assist dealers with OCC (TMS On-line Order Entry Inquiry System)

* Assist Parts Team in Managing and prioritizing Help Desk Inquiries

* Work cross functionally with all Terex MPS team members including buyers /planners/engineering to ensure customer satisfaction

* Assist with special projects as directed by Manager

**Basic Qualifications:**

* 2+ years of customer service experience

* High School Diploma or GED

**Preferred Qualifications:**

* Associates degree

* Heavy equipment experience

* MS Office experience with Word and Excel

* Understanding and Reading Parts Manuals

* Understanding and Reading Prints

* Oracle experience

* Possess strong communication and customer service skills

* Possess a strong team concept

**Location:** US-IA Cedar Rapids HR

**Department:** Customer and Product Support

**Job ID:** 29203

**Terex Overview:**

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. Its an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us

**Additional Information:**

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

TRSR1234

**Nearest Major Market:** Cedar Rapids

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