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Technical Support Engineer

2 months ago

Dallas, United States Crossvale Full time

Why Join Us:

Work alongside a result-oriented, global, and diverse team of practice leads, architects, and engineers that emphasizes collaboration and actionable solutions. Contribute to impactful projects in a culture defined by our core values: experience, trust, passion, and results.

We're a catalyst for transformation. Our passion for pushing boundaries delivers top-tier solutions for our global clientele, backed by a legacy of technological leadership spanning two decades.

What makes you a perfect candidate

Crossvale is expanding its Managed Services Team, offering an entry-level opportunity with no previous experience required. If you have an interest in learning technologies such as OpenShift, Ansible, RH Linux, Security, and consulting, we want to hear from you. As part of the MSP team, you'll contribute to the deployment and maintenance of new platforms and assist clients in resolving incidents.

What You Will Learn:

  • Deployment and maintenance of Kubernetes clusters on different distributions like OpenShift or EKS.
  • Deployment and administration of containers using different CRIs like Docker, ContainerD, or Podman.
  • Administration of Operating Systems (Primarily RHEL), including repository management, packages, storage, networking, etc.
  • Enterprise-scale task automation with Ansible.
  • Version control management using Git.
  • Application of agile methodologies with Kanban.
  • Management of information technology services using ITIL.
  • We offer continuous training on platforms and technologies like Openshift, Ansible, and Linux.
Position Overview:

Technical Support Engineer (Entry Level 1) with experience in building and troubleshooting enterprise-grade, cloud computing and container orchestration platforms.

As the first point of contact for technical issues and customer requirements, this position will be responsible for delivering technical solutions to ensure service availability and suggesting improvements.

Due to the critical nature of the infrastructure and network the team operate a day/night/weekend shift rotation to provide 24/7/365 support.

Key Responsibilities:

You will be working as part of a team that supports our customers via incident resolution, service requests and reporting under the direction and mentorship of senior staff. All processes are designed to improve the customer experience and, as such, you will be encouraged to help enhance all aspects of those processes for efficiency, correctness and value. Our successes are possible because the team believes in our mission and we take ownership of and learn from our mistakes. We are an Agile team and work together collaboratively, we use ITIL as a tool, not as a crutch.

The successful candidate will have the passion and motivation to learn and work with Kubernetes or OpenShift in a production environment. Exposure to management of the following will be beneficial: AWS, Azure, Ansible, RHEL.

There are multiple specializations within the team, but this role is primarily focused on OpenShift, AWS, Azure, and DevOps.

The tools and technologies we use:
  • Containers: OpenShift, Kubernetes, Docker, Podman & Cri-o
  • Version Control: Git, ArgoCD
  • Tooling and Automation: Ansible, Python & Bash
  • Cloud: Azure & AWS
  • Monitoring/Logging: Loki, Prometheus & Grafana
Your daily life will involve:

•Incidents, Customer Escalations & Service Requests

•Regular training on Technologies we support and will support in the future.

•Monitoring cloud infrastructure and identifying opportunities for efficiency gains and service improvements.

•Cluster updating and patching.

•Assisting in all aspects of Change Management

•Taking the lead and initiative on project work

•Improving documentation and processes

•Trend identification in daily checklist / reporting

•Helping us evolve with the industry

Qualifications:
  • Excellent communication skills, both written and verbal.
  • Technical Certifications
What Sets You Apart for This Role:
  • Drive and Commitment to Results: You demonstrate unwavering dedication to achieving objectives, consistently striving for success in all endeavors.
  • Embrace of New Challenges: You approach challenges with vigor and urgency, embracing them as opportunities for growth and innovation, and taking decisive action to overcome them.
  • Innovative Thinking: You exhibit a penchant for innovation, constantly exploring creative solutions that add value to our clients' businesses, all while maintaining a calculated approach to risk-taking.
  • Commitment to Excellence: You ensure that commitments are not only made but consistently met, holding yourself and others accountable to the highest standards of performance.
  • Adaptability in Skillset: You possess a versatile skill set, enabling you to perform a variety of tasks with proficiency and without reliance on a specific set of enterprise tools, embodying a proactive 'can-do' attitude that transcends job descriptions.
Company Culture:

At Crossvale, we foster a culture of dynamic and inclusive collaboration in a global workplace. Mutual respect, integrity, and open communication are foundational. We're equally committed to building trust with employees and customers worldwide.

What do you get:
  • Competitive Base Salary
  • Mostly Remote work (some travel required)
  • 15 days of PTO.
  • 8 Paid Holidays.
  • Company-paid Life Insurance.
  • Health, Vision, and Dental Insurance.
  • 401(k) with 4% match contribution.

**Must be available to attend in person training for the initial six weeks**