Customer Service Representative

1 week ago


Chester, United States Zeitro Full time

- The Customer Service Representative attracts potential patrons by answering product and service questions; suggesting information about other products and services.
- Process orders, prepare correspondences and fulfill Zeitro's guests and Patton's needs to ensure customer satisfaction.

**Responsibilities**

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Qualifications**

- Proven customer support experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiar with CRM systems and practices.
- Familiar with ZeiOS/Linux hybrid based systems
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize and manage time effectively.
- High school diploma or equivalent



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