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Customer Service Representative

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Chester, Illinois, United States Equals Group Plc Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Equals Group Plc. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities

  • To provide professional and effective service to customers, responding to their inquiries and resolving their issues in a timely and efficient manner.
  • To maintain accurate records of customer interactions, including complaints and feedback.
  • To work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
  • To stay up-to-date with company policies and procedures, as well as industry developments and best practices.
  • To participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • Excellent customer service skills and the ability to develop and maintain business relationships with customers.
  • Good communication and interpersonal skills, with the ability to work effectively with internal teams and external customers.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer

  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, including training and education assistance.
  • A dynamic and supportive work environment, with a team-oriented culture and collaborative spirit.
  • Recognition and rewards for outstanding performance and contributions to the team.