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Senior Product Manager
3 months ago
**Senior Product Manager - Global Buyer Product**
Product, Program, and Project Management (Non-Technical)
Full-time
Date:
Job Number: REF32341K
**Company Description**
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.
**Job Description and Responsibilities**
In the Global Buyer Product team, we simplify, expand and enrich connections between buyers and their financial service providers. We enable easy and smarter access to funds through Visa payments credentials, while delivering a superior customer service experience. Our team works in close collaboration with a broad cross-functional team that includes Seller Solutions, Client Services, Technology, Pricing, Processing, Issuer Sales, Corporate Strategy, Marketing and regional Product teams. We are looking for a motivated product manager who champions a digital-native innovative mindset and goes the extra-mile to develop and deploy scalable solutions and strategies that meet the evolving needs of end-customers and Visa issuing clients.
**Key Responsibilities**
* Define new or digitally enhancing features and enhancements for cardholder emergency assistance products, based on end-user and client needs, and help prioritize features in an agile way to accelerate time to market
* Partner closely with the Technology organization to define solution concepts, product requirements, UX mock-ups, technical flows, etc. and execute the technology build
* Develop commercial construct and Go-to-market plans and support pilot efforts
* Create sales enablement materials, including voice of customer and proof points, as well as best practices, turnkey guides and creative for client consumption (in collaboration with Product Marketing)
* Partner with business teams globally to communicate and support sales enablement for new features, listen and gather feedback, and cultivate insights to inform product roadmaps
* Create actionable reporting and analytical tools to help monitor product performance and identify growth opportunities
* Support the growth of Visa Global Cardholder Emergency Assistance Products
* Drive the evolution of our core product platforms, with heavy focus on integration of digital capabilities, to support new use cases, traditional clients and emerging Fintechs, and new payment flows
* Support additional strategic projects across Global Buyer Product
**Qualifications**
**Basic Qualifications**
* 5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
**Preferred Qualifications**
* 6+ years of experience in the payments industry or in consumer financial services, ideally at a global payments card network, consulting firm, financial institution, or technology leader
* Superior data analysis and problem-solving skills, with demonstrated analytical rigor and attention to detail
* Strategic mindset with ability to translate product strategies into specific and coherent action plans, and drive execution
* Ability to productively work with cross-functional and regional management teams for collaborative solution development
* Strong communication and presentation skills, with a keen ability to distill fact-based, actionable recommendations
* Demonstrated curiosity in researching market trends, innovative technologies and consumer needs to inform product development
* Ability to work with limited supervision and deliver on multiple concurrent priorities
* Subject matter expertise on customer service and CX trends as well as best practices, new services and players is desirable
* Bias for action and can-do attitude
**Additional Information**
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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